If you no longer want to travel on a scheduled date, you can cancel your trip 4 hours before the start of your pick-up window.

If you miss a trip, all trips booked for that day will be automatically cancelled.

TransHelp passengers (or family members or caregivers) can book a trip online or by phone.

About TransHelp trips and how to book, change, or cancel a trip.

TransHelp, Brampton Transit, and MiWay are the 3 accessible public transit options in Peel.

If your TransHelp application is denied, you can appeal a decision about your eligibility, eligibility category, or the type of help you need.

TransHelp is a shared-ride public transportation service.

Before applying, see if you qualify and refer to the application guidelines.

Details about the 3 eligibility categories, checking that you qualify, and starting the application process.

We value and use your feedback and complaints to resolve issues and improve our services.