HomeWater Flooding and leaks Steps to take if your basement floods or if you suspect water is leaking inside or outside your home Basement flooding Steps to take after a basement flood. Finding leaks indoors Check for leaks frequently and contact a service professional for help. Identifying leaks outside Avoid leaks outside of your home by winterizing your pipes and turning off your outdoor water. Online water billing Access your water billing account information 24/7 Sign up Related information Contact water and wastewater Create or update a water account Protection plans for your pipes Replacing your private-site water service Downspout surveys