Emergency help with a sewer backup
A sewer backup happens when wastewater cannot drain away from a property due to an obstruction or a damaged section in the pipe.
Signs of sewer-related problem include:
- Any sewage backing up through the lowest point of the home (usually the basement).
- A foul odour.
- Gurgling sounds coming from the floor drain.
We help Peel property owners, business owners, and tenants with sewer backups that are affecting properties.
On this page
Eligibility
You’re eligible if you are a property owner, tenant, or business owner with signs of a sewer-related problem. Private complexes managed by property management companies are not eligible.
What you need
To help you, we’ll need access to your plumbing cleanout. Your plumbing cleanout is the last access point to your sewer drainage before it leaves the home.
Fees
The fee is $500 + HST. This fee will be applied to your wastewater bill.
If the backup is in a municipal-owned pipe, the service might be free.
How to request help
To request help with a sewer backup, call 905-791-7800.
Who to contact
If you have any questions or would like more details, call 905-791-7800.
Plumbing cleanout
A plumbing cleanout is how your main sewage line is accessed. It is a solid 4” cap, flush to the floor, usually located at the front of the house in the basement.