HomeTransHelp Trips About TransHelp trips and how to book, change, or cancel a trip. Section map Types of trips and options The 5 different trips and peak travel options. Booking or changing a trip How to book or change a trip. Cancelling a trip How to cancel if you don't want to travel on a scheduled date. Confirming trip details How to confirm your trips. Missed trips What happens if you miss a trip. Other events affecting travel How extreme weather and statutory holidays can affect travel bookings. TransHelp account Update contact information, monitor account transactions, and cancel trips online. Sign in Related information Printable Passenger Guide 2025 Survey Results Ontario’s One Fare program Send feedback or a complaint Canada Community Building Fund