HomeTransHelp Trips About TransHelp trips and how to book, change, or cancel a trip. Types of trips and options The 5 different trips and peak travel options. Booking or changing a trip How to book or change a trip. Cancelling a trip How to cancel if you don't want to travel on a scheduled date. Confirming trip details How to confirm your trips. Missed trips What happens if you miss a trip. Other events affecting travel How extreme weather and statutory holidays can affect travel bookings. TransHelp account Update contact information, monitor account transactions, and cancel trips online. Sign in Related information 2023 Passenger Satisfaction Survey results Printable TransHelp Passenger Guide Canada Community Building Fund Send feedback or a complaint