Other events affecting travel

If you would like to travel on a statutory holiday or the day after the holiday, you must call 905-791-1015 and book by 7 p.m. the day before the holiday.

For example, if your travel day is Monday, October 7 (Thanksgiving Day statutory holiday) OR Tuesday, October 8 (the day after the statutory holiday) your booking deadline is the same: 7 p.m. on Sunday, October 6.

To cancel your trip on a statutory holiday, call us at 905-791-1015.

One week before each statutory holiday, we will provide information on how booking hours and service are affected.

On statutory holidays:

• The TransHelp administrative office is closed.
• All subscription trips are cancelled, except for dialysis trips.
• No same-day trips are accommodated.
• A message will be posted on the website, appear when you log in, and play on the phone when you call 905-791-1015.

Safety is our number one priority. Help keep yourself and your driver safe this winter.

Winter travel tips

• Check the forecast before you head out.
• Dress for the weather.
• Turn your outdoor lights on.
• Clear snow and ice from your driveway, ramp, and stairs.

Severe Weather Day

TransHelp will declare a Severe Weather Day when ice or significant snowfall is expected to impact service.

On Severe Weather Days:

• Poor road conditions can result in late pickups and arrivals.
• Same-day trips are not provided.
• Trips can be cancelled up to 2 hours before the start of the pick-up window without being charged the fare.

When a Severe Weather Day is called, we will:

• Post an alert online.
• Play a message on the IVR phone system.

On Severe Weather Days, we ask that you:

• Call your destination to make sure it's still open.
• Make sure your driveway, ramp, and stairs are clear of snow and ice.
• Call the IVR or login online to confirm your trip details in case of delays.
• Cancel your trip online by logging into your Transhelp account.
• Cancel using the IVR by calling 905-791-1015, then pressing 1.

Safety is our number one priority. Help keep yourself and your driver safe in extreme heat. 

Extreme heat travel tips

• Check the forecast before heading out.
• Stay hydrated, bring water when traveling.
• Bring in an umbrella for shade as some waiting locations might be in the sun.
• Dress for the weather.
• Take a break from the heat, stay cool.
• Travel only if necessary.

Severe Weather Day

TransHelp will declare a Severe Weather Day for extreme heat, which may cause late pickups and arrivals.

When a Severe Weather Day is declared:

• Same-day trips will not be provided.
• Standby ride requests will be restricted to passengers who are travelling to a cooling centre, have a medical appointment, or are seeking relief from the heat.
• All subscription rides will continue as normal.

When a Severe Weather Day is called, we will:

• Post an alert online.
• Play a message on the IVR phone system.

If you still want to travel:

• Call your destination to make sure it’s still open.
• Call the IVR or log in to your account online to see if your trip is affected.