Missed trips

If you are not at the pick-up location when the vehicle arrives within the 30-minute pick-up window, your trip will be considered a "no-show" and the driver will continue their route.

If this happens, the driver will stick a "no show" on the first accessible door or on the "no show" board. The full fare will be deducted from your account and demerit points will be added.

If you miss a trip, all trips booked for that day will be automatically cancelled. If you still need a trip (outgoing or return), call 905-791-1015 immediately to reschedule. Your rescheduled trip will now be considered a flexible trip.

If your vehicle has not arrived by the end of your 30-minute pick-up window, call 905-791-1015 and press 2 to report it.