What happens after booking

After you've clicked "Confirm Booking", your trip will be booked and will appear in the Trips Calendar.

If you've booked a same-day flexible trip, a TransHelp employee will contact you directly to confirm a pick-up time.

If you booked at least one day before the date you'd like to travel, log in to confirm your trip details on the day of your trip. The closer you check your trip details to your actual travel day and time, the more accurate the information will be.

30-minutes before your scheduled pick-up time, the Trips page will display which vehicle is on its way to get you. This way you'll know if you're waiting for a TransHelp bus or a vendor's taxi.

Mobility devices

Your default mobility device will automatically be selected when you book online. If you want to use a different mobility device, call 905-791-1015.

Using the "Where's My Ride?" feature

Starting in 2025, the “Where’s My Ride” feature is now available on Taxis as well as TransHelp buses 30 minutes prior to the estimated time of arrival.

The arrival window will automatically show up if you are logged into your online booking portal. It will have a map, a live vehicle location, and your pickup address.

The accuracy of your "Where's My Ride" trip details depends on your network speed, browser, and operating system.

You may see a few minutes of lag between real-time events and what's displayed on your phone.

For the best experience, please ensure:

• You have a stable network speed from your service provider. You can test your network speed using Speedtest.net.
• You're using a Chrome or Safari browser without plugins or any additional Virtual private network (VPN) services.