Service Excellence
Delivering high-quality services and enhancing value.
Outcome
We'll deliver high-quality services, enhance value, and elevate organizational effectiveness.
Impact
100% of procurements within scope awarded to compliant contractors meeting the program’s Occupational Health and Safety Management System requirements
50% reduction in processing times for high-risk Hepatitis B and HPV vaccine orders
$100.3 million in cumulative cost containment. This also included $28.6 million in cumulative cost savings
82% customer satisfaction score over multiple channels (phone, in person, and digital)
Big picture accomplishments
- $100.3 million cost containment, including $28.6 million cost savings from 171 initiatives (2021-2025)
- Rolled out Vendor Performance Management across Peel Region, Peel Housing Corporation, and Peel Regional Police, with 85% of vendors rated as satisfactory
- Successfully transitioned the residential curbside Blue Box Program to the producer-led provincial program as of Jan 1, 2026
- Integrating Artificial Intelligence (AI) as part of Peel Region’s digital transformation
For additional information, refer to our Accomplishments and Impacts of Peel's Strategic Agenda and Strategic Plan document.
Providing considerate, compassionate customer care
We always go the extra mile to ensure customers get what they need and have their questions answered.