Service Excellence
Delivering high-quality services and enhancing value.
Outcome
We'll deliver high-quality services, enhance value, and elevate organizational effectiveness.
Impact
200,000 clients supported by an electronic medical records solution
34% lower household water and wastewater compared to GTA municipalities
$23.1 million in cost savings and $32.6 million in cost avoidance due to continuous improvement program
82% customer satisfaction score over multiple channels (phone, in person, digital)
Big picture accomplishments
- 263 continuous improvement initiatives completed
- Developing Peel Regional Facilities utilization strategy
- Enhanced IT support for Seniors Services
- Additional investment in technology to optimize and transform services
For additional information, refer to our Accomplishments and Impacts of Peel's Strategic Agenda and Strategic Plan document.
Providing considerate, compassionate customer care
We always go the extra mile to ensure customers get what they need and have their questions answered.