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Peel Region

Basement flooding

A residential guide to flood prevention and recovery

To report flooding on roads and in your neighbourhood please call 3-1-1. In Caledon, call 905-584-2272, ext. 4238.

If you think there’s a problem with your sanitary sewer pipe, call the Region at 905-791-7800. Our 24 hour sewer back-up service helps identify sewer problems.

What to do if your basement floods

Assessing damages

If you have insurance, immediately contact your insurer. They will recommend a qualified contractor to evaluate and restore any damages.

If you don’t have insurance, consider contacting a restoration contractor. An experienced contractor can help evaluate the damages and advise you on what to do next.

Clean up

If your basement has flooded:

What you can do to protect your property

Protect your home and the sanitary system:

Get more details on preventing and recovering from flooding: