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Basement flooding

Steps to take after a basement flood

Request the flood prevention and recovery booklet

This comprehensive guide includes what you need to know about flood risks and how to prepare in order to reduce the impacts of floods to your property. Email us to request a copy of the booklet.

To report flooding on roads and in your neighbourhood please call 3-1-1. In Caledon, call 905-584-2272, ext. 4238.

If you think there’s a problem with your sanitary sewer pipe, you can request emergency help with a sewer backup.

What to do if your basement floods

Assess damages

If you have insurance, immediately contact your insurer. They will recommend a qualified contractor to evaluate and restore any damages.

If you don’t have insurance, consider contacting a restoration contractor. An experienced contractor can help evaluate the damages and advise you on what to do next.

Cleaning up

Watch for hazards

Remove water and book an inspection

Prevent mould

Throw away contaminated food

When in doubt, throw it out!

Throw away any food that has come in contact with flood waters (except for some canned goods). Washing or cooking the food will not make it safe for eating.

The power can be out for a long time during and a flood. With no power to operate your refrigerator and freezer, perishable foods could spoil, putting you and your family at risk for food-borne illnesses.

For more information on how to keep your food safe, refer to food safety in an emergency.

Drink only bottled or boiled water

Do not drink any water that could have been contaminated by flood water.

Water treatment systems may not be fully working during power failures, which could affect water quality.

Always use clean water for drinking, brushing your teeth, cooking, bathing, and cleaning dishes. If necessary, Peel Public Health will issue a “boil water advisory.”

If the drinking water source is polluted or chemically contaminated, use bottled water.

If the water is not contaminated with sewage or chemicals, bring it to a rapid boil for at least one minute to make it safe for drinking.

If boiling water is not practical, make the water safe to drink by adding 2 drops (0.1 mL) of chlorine bleach per litre of water, mixing, and then letting it let stand for at least 30 minutes.

For more information, refer to:

Well water

If your well has been flooded, you may need to pump out the contaminated water and shock chlorinate the well before using it.

Do not drink the well water or use it for food preparation until lab tests show that it’s safe to drink.

What you can do to protect your property

Protect your home and the sanitary system:

Get more details on preventing and recovering from flooding: