Peel Region homepage
Peel Region

Accessing your account

Access your TransHelp account online or by Interactive Voice Response, 24 hours a day, 7 days a week.

Sign in to access your TransHelp account online. If you don't have an online account, you can register today.

Online and IVR access

Online, you can:

To access IVR, call 905-791-1015 and press 1. Enter your Client ID and password. Your password is your month and day of birth; for example, 0 5 2 2 for May 22.

Using IVR, you can:

Check account balance

TransHelp trips are paid in advance. All TransHelp passengers are responsible for maintaining a positive account balance.

You can check your fare balance online or through IVR 24 hours a day, 7 days a week.

Your account balance is shown at the top left of the screen, under your Client ID.

Your account balance is in dollars and cents and includes any bookings made up to one week in advance.

To check your account balance through the IVR:

Refund after closing your account

If you close your TransHelp account, we will refund the remaining balance by cheque.

Statements and discrepancies

Statements of payments and trips taken are available upon request. To settle an account discrepancy, call 905-791-1015 and press 2.

Accessing Interactive Voice Response (IVR)

Call 905-791-1015 to manage trips and get service updates.