Wheelchairs and scooters

Size, weight, and safety guidelines

• If the mobility aid cannot be secured facing forward, the passenger must transfer to a seat.
• Weight: The total weight of the wheelchair and passenger combined must be no more than 362 kg (800 lbs).
• Size: A wheelchair base must be no larger than 86 x 132 cm (34 x 52 inches).
• Safety: Flags and other projections are not allowed.

For passengers travelling with a scooter:

• Scooters will be safely secured using the proper restraint system in a forward-facing position.
• You may move to a seat from your scooter if you are able with minimal assistance.
• Passengers remaining on their scooters will be fitted with a seatbelt that secures them to their mobility scooter.
• Passengers choosing to transfer must wear a seatbelt at all times when seated in a TransHelp vehicle.
• For safety reasons, items including bags or ornaments (or both) should not be placed on steering handles of the scooter or off the sides.

You may have the option to purchase a mobility device with brackets for securement. Please be aware that your driver will secure your device using only hooks that display the yellow sticker pictured as they have been tested and approved. If these stickers are not present, your driver will use a solid or welded part of your chair for securement.

To ensure mobility aids are safe and properly fit our vehicles, all new applicants who use a mobility aid must have it inspected by a TransHelp Inspector before they start riding TransHelp.

If you already use TransHelp and you’re replacing your mobility aid, email Client Services or call 905-791-1015. We might need to do a quick inspection to ensure the new device works with our vehicles.