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Make changes to a water billing account

Peel customers with water billing accounts can change account information or close an account by completing and submitting a form.

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Eligibility

You are eligible for this service if you:

What you need

The information you need to provide depends on the circumstance.

Moving in or out of Peel (change of occupancy)

If you're moving out of Peel or moving to a newly built or resale property in Peel, you'll need to provide the:

Changing a name

If you're changing the name on the account, you'll need to provide the:

Adding an authorized user

If you're adding another authorized user to the account, you'll need to provide the:

Fees

New account fee

Customers moving into a rebuilt property or new property purchased from a builder will be charged $80.

Change of Occupancy fee

Customers who are moving to another resale or rental property will be charged $35.

These fees will be added to the water bill.

How to make changes

How you change a water billing account depends on your situation.

For first time residents of Peel

  1. First time residents moving to a newly built home:
    Complete and submit the First-time resident in Peel (new home) form.
  2. First time residents moving to a resale home in Peel:
    Complete and submit the First-time resident in Peel (resale home) form.

For current residents of Peel

  1. Already live in Peel and moving to a newly built home in Peel:
    Complete and submit the Existing resident in Peel (new home) form.
  2. Already live in Peel and moving to a resale home in Peel:
    Complete and submit the Existing resident in Peel (resale home) form.

To change the account holder information

To make changes to the account holder information, download and submit the Account Holder Change Request Form by mail, fax, or email.

To close an account

  1. Moving out of Peel and want to close an account:
    Complete and submit the Water billing account closure form.
  2. Are (or have) a tenant and want to close an account:
    Complete and submit the Closing a water billing account for a tenant form.

Who to contact

For more details about moving into or away from a residence in Peel, email Billing Account Management.

If you are a landlord or tenant with a question or concern, email Water Billing.

More information

It can take 7-10 business days to process changes to a water billing account.

Once the form is processed, the customer will receive a confirmation message at the email address provided.