Water bill relief program
Peel Region has introduced a temporary Water Rate Affordability Program to provide financial relief for seniors and low-income residents facing increased water bills due to the new rate structure implemented on April 1, 2024. These credits will be applied to eligible bills from April 1, 2024, to March 31, 2027. No cash payments will be provided.
A credit will be applied to your water bill if you have used less than 50 cubic metres of water in a 91-day billing period. This credit will be calculated on the increase in your bill caused by the difference between the old and the new rate structures.
The credit will gradually decrease over 3 years.
- 60% credit for bills issued between April 1, 2024, and March 31, 2025.
- 40% credit for bills issued between April 1, 2025, and March 31, 2026.
- 20% credit for bills issued between April 1, 2026, and March 31, 2027.
If the calculated credit is less than $10, it won’t apply to your bill.
On this page
Eligibility
To qualify for the Water Rate Affordability Program:
- You must have a Peel Region residential water bill account with your name on the account. Water bills from third party providers, centrally metered buildings, or commercial properties are not eligible.
- Your water consumption must be less than 50 cubic metres for every 91-day billing cycle. Refer to bills that qualify for a credit.
- You must be 65 years and older or a low-income resident.
The criteria for assessing low-income eligibility are:
- You do not own multiple properties in Peel.
- Applications must include at least 2 names if your water bill has more than one name on it.
- Your household income is within the following amounts:
This table can be scrolled horizontally on smaller screens.
| Number of people living together | Total income |
|---|---|
| 1 | $35,000 |
| 2 | $45,000 |
| 3 | $47,000 |
| 4 | $50,000 |
| 5 | $52,500 |
| More than 5 people | $52,500 plus $2,500 for each additional person |
Bills that qualify for a credit
Each bill will be evaluated individually to make sure it is eligible for the credit. Peel Region can help you with your water bill only for:
- Bills issued between April 1, 2024 and March 31, 2027.
- Bills with less than 50 cubic metres of water used in a 91-day billing period. You can find your water consumption on your bill.
The credit amount must be at least $10 to apply to your bill.
What you need
- A residential water bill issued by Peel Region with your name on it. Water bills from other providers are not accepted.
- If you’re a senior, you need proof indicating you’re 65 years or older, such as a passport, Ontario driver’s license, Ontario Photo Card, permanent resident card, or birth certificate.
- If you’re a low-income resident, you’ll need your most recent notice of assessment (NOA) or a proof of income statement issued by the Canada Revenue Agency (CRA), indicating your annual income. Contact the Canada Revenue Agency if you need it. You must submit documents for at least 2 people listed on your water bill account if more than one person is listed on your water bill.
How to apply
Complete the online application form. If you've already applied, sign in to check the status.
Who to contact
If you have a question or need more details about this service, call 905-791-8711.
If you’re unable to use the online application form, you can apply in person by visiting our Service Peel Counter with all the required documents, including a copy of your water bill or water account number.
Phone applications are not accepted.
If you need more information about how Peel Region charges for water and wastewater, refer to: