Service charges
Fees are effective as of January 1, 2024.
Water bill service charge
| Type of charge | Fee |
|---|---|
| New account fee (customer moving into a new property purchased from a builder or a rebuilt property) | $83.12 |
| Change of occupancy fee (customer moving to a resale property) | $39.12 |
| Non-sufficient funds (NSF) charge | $41.00 |
| Statement request (billing history) | $30.00 |
| Landlord/Tenant Change | $43.62 |
| Annual Consumption Report | $40.00 |
| Late Payment Penalty | 2% of billed amount |
Overdue water and wastewater accounts
| Type of charge | Fee |
|---|---|
| Standard residential service size turn-on/off (extended hours) | $94.56 |
| Commercial service size turn-on/off (extended hours) | $94.56 |
| Utility arrears certificate | $41.00 |
| Overdue utility charges transferred to tax roll | $40.00 |
Fees are effective as of February 1, 2024
| Description | Monday - Friday 8:30 a.m. - 4:30 p.m. | Weekends/holidays after hours |
|---|---|---|
| Customer-requested water meter removal/reinstallation residential service | $88.56 | $132.89 |
| Customer-requested water meter removal/reinstallation commercial service | Actual costs | Actual costs |
Replacement charges for damaged equipment
| Description | Charge |
|---|---|
| Standard residential service size | $88.56 + materials |
| Commercial service size | Actual costs |
Meter test request – meter is removed and sent to third party for testing
| Meter size | Charge |
|---|---|
| 16mm X 19mm | $299.59 |
| 19mm | $299.59 |
| 25mm | $299.59 |
| 38mm | $425.69 |
| 50mm | $425.69 |
Meter test request - third party field test
| Description (meter size) | Charge |
|---|---|
| 75mm to 150mm | $682 |
| 100mm to 250mm Protectus | |
| 75mm | $682 |
| 100mm | $682 |
| 150mm | $682 |
Meter installation charges sub-divisions and flat rate (residential)
| Description (meter size) | Charge |
|---|---|
| 16mm X 19mm | $549.49 |
| 19mm | $623.38 |
| 25mm | $704.67 |
Meter installation charges industrial, commercial, institutional
| Description (meter size) | Charge |
|---|---|
| 16mm X 19mm | $522 |
| 19mm | $615 |
| 25mm | $745 |
| 38mm | $1439 |
| 50mm | $1636 |
| 75mm Tru-Flo | $5503 |
| 100mm Tru-Flo | $7359 |
| 150mm Tru-Flo | $13,882 |
| 150mm Protectus (Fireline and domestic use) | $14,562 |
| 200mm Protectus (Fireline and domestic use) | $18,913 |
| 250mm Protectus (Fireline and domestic use) | $25,170 |
| 250mmx300mm Protectus (Fireline and domestic use) | $23,470 |
(38mm and greater are installed by the applicant)
Fees are effective as of February 1, 2024
Turn on/turn off fees (residential)
| Description | Charge |
|---|---|
| Residential - Monday to Friday 7 a.m. to 11 p.m. , Saturdays, Sundays & holidays | No charge |
Turn on/turn off fees (commercial)
| Description | Charge |
|---|---|
| Commercial/industrial/condominium – Monday to Friday 7 a.m. to 11 p.m. excluding holidays | $169.13 per service |
| Commercial/industrial/condominium after hours – Saturdays, Sundays & holidays | $307.50 per service |
Emergency sewer back-up charges
Fees are effective as of January 1, 2024
| Description | Charge |
|---|---|
| Residential – Monday to Friday 7 a.m. to 11 p.m. excluding holidays | $577.84 |
| Residential after hours – Saturdays/Sundays & holidays | $577.84 |
| Commercial/industrial/condominium | actual costs |