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Customer feedback

Share your compliments, complaints, and suggestions to help us serve you better.

If you prefer, you can share your feedback by phone by calling 905-791-7800 (toll-free 1-888-919-7800) from 8 a.m. to 5 p.m., Monday to Friday.

This form is for general feedback. To make a formal complaint, access make a formal complaint or damage or injury claim.

Thank you for your feedback.

We review every comment, concern, and suggestion we receive.

Feedback about a specific service will be sent to that area for review. We also use your feedback to develop our strategic, annual, and long-term program and service plans.

If you requested a reply, we'll get back to you within 2 business days.

Service information

Which service are you commenting on today?

Your feedback
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Sometimes residents who live in one area of Peel share similar feedback. Providing your postal code helps us determine if a service or program in your neighborhood needs to change or improve.

Your information

How we use your information

The personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25. We will use it only to respond to comments or complaints submitted, as well as to ensure the efficiency and effectiveness of the programs we deliver.

If you have any questions or concerns about how we collect or use this information email the Manager of the Business Intelligence Centre of Excellence, or call (905) 791-7800 ext. 4156.