Formal complaint

If you’ve already submitted a complaint regarding Peel Region services and are not satisfied with the response, you can make a formal complaint about:

• Peel Region programs, facilities, services, operational procedures and employees.
• The action (or lack of action) taken by Peel Region or by a person acting on behalf of Peel Region.

Damage or injury claim

If you feel Peel Region is responsible for property damage or a personal injury, you can make a claim.

Our Loss Management team will work with you to investigate and solve your claim.

On this page

• Eligibility
• What you need
• Fees
• How to submit a formal complaint or make a damage or injury claim
• Who to contact
• More information

Eligibility

Anyone is eligible to submit a formal complaint or make a claim.

What you need

Formal complaint

You’ll need to provide information regarding your complaint about Peel Region services, including:

• The date, location, and time of the incident.
• A summary of what happened, who was involved, and what actions occurred.

Damage or injury claim

You’ll need to provide information that supports your claim, such as:

• Documents proving that Peel Region is responsible for damage or injury.
• Documents showing the amount of damage being claimed (for compensation).

Fees

There is no cost for these services.

How to submit a formal complaint or make a damage or injury claim

Formal complaint

To submit a formal complaint about Peel Region services:

• Refer to our Complaints Handling Policy.
• Complete and submit our online Formal Complaints Form.

Damage or injury claim

To make a damage or injury claim, email Loss Management or call 905-791-7800 ext. 4269.

Who to contact

• Formal complaints: email the Regional Clerk or call 905-791-7800 ext. 4545.
• Damage or injury claims: email Loss Management or call 905-791-7800 ext. 4269.