A water meter measures the exact amount of water that's supplied to a property.
High water bill investigation
Water meters are highly accurate, and the Region runs random sample accuracy tests.
If your water bill is higher than usual you can request a high water bill investigation.
Other water meter issues
If you have other meter issues, such as meter or coupling leaks, broken meter seals, a stopped meter or cut cables:
- Call Meter Operations at 905-791-7800 ext. 3226, Monday to Friday, 8:30 a.m. – 4:30 p.m.
- For after hours support and emergencies, call 905-791-7800 and we will direct your call.
Most water meters are in the basement.
If you don’t have a basement, look for your water meter in a crawl space or on your main floor. The meter will be next to the main shutoff valve of your home.
If you can’t find your water meter, call 905-791-7800, ext. 3226.
Knowing how to read your water meter lets you monitor how much water is being supplied to your home. It also helps you discover leaks. Watch our video to help you walk through the steps of reading your water meter.
There are 3 types of residential water meters in Peel
Water meters in Peel measure volume in cubic metres. A cubic metre is the same as 1,000 L (220 gallons) of water. An odometer records water usage over time. A low-flow indicator that appears to move after turning off all fixtures indicates that you could have a leak.
1 black wheel
A water meter with 1 black wheel on black background in the odometer measures the amount of water supplied to the nearest tenth of a cubic metre.
Every complete rotation of the sweep hand represents 0.1 cubic metre or 100 L of water supplied. When the sweep hand moves from 0.01 to 0.02 it equals 10 L.
2 black wheels
A water meter with 2 black wheels in the odometer measures the amount of water supplied to the nearest hundredth of a cubic metre.
Every complete rotation of the sweep hand represents 0.01 cubic metre or 10 L of water supplied. When the sweep hand moves from 0.001 to 0.002 it equals 1 L.
3 black wheels
A water meter with 3 black wheels in the odometer measures the amount of water supplied to the nearest thousandth of a cubic metre.
Every complete rotation of the sweep hand represents 0.001 cubic metre or 1 L of water supplied. When the sweep hand moves from 1 to 2 it equals one tenth of a litre.
For this type of meter, the sweep hand also serves as a low-flow indicator.
The ongoing maintenance of the Region’s water meter system includes replacing meters that are 20 years or older. This program ensures the Region’s meters are working properly and we provide timely and accurate bills. As well, annual replacements allow the Region to modernize meters with the latest technology.
The Region contracts Neptune Technology Group to complete meter replacements on our behalf. If you receive a letter from Neptune, your neighbourhood is scheduled for a meter replacement
Please note: Neptune’s meter installers are uniformed and carry ID. Neptune employees will not ask to see your hot water tank, water filtration system or conduct water testing.
If you have questions or concerns, please call 905-791-7800, ext. 3226.
Replacing frozen or damaged meters
If your water meter is damaged or frozen because you didn’t take proper care of it, you will have to pay for the replacement meter.
For example, if it froze because you didn't provide enough heating, or didn't protect the meter from damage during a home renovation, you would be billed for your new meter.
The cost of a new meter depends on its size and how long the meter was in service.
If your water meter is damaged, do not buy a new meter from a retail provider. The Region supplies only one type of meter. We save money by buying large volumes of meters, so a new meter from the Region will cost you less.
Upgrading to a larger meter
You can ask for a larger meter for your home or business depending on your situation.
The biggest meter you can get is based on the inside diameter of the water pipe that enters your home or business.
You will be charged to upgrade to a larger meter. The cost of a larger meter depends on its size.
Repairing your shutoff valve
Homeowners are responsible for repairing or replacing their own shutoff valves or valves that won’t shut off water.
If your shutoff valve is broken, email Public Works customer service or call 905-791-7800 to book a water shutoff appointment.
The Region must shut off the main water supply to your home before the valve can be repaired. A plumber or other professional can fix the valve only while the water supply is shut off.
The Region of Peel conducts a rigorous testing program that follows standards and guidelines set out by the American Water Works Association. This program is continuous and ensures that the Region’s water meters are operating within industry best practices and standards. The program uses a combination of infield and laboratory testing depending on the age, size and type of individual water meters.