Water meter repairs, installations, and upgrades

Replacing frozen or damaged meters

If your water meter is damaged or frozen because you didn’t take proper care of it, you will have to pay for the replacement meter.

For example, if it froze because you didn't provide enough heating, or didn't protect the meter from damage during a home renovation, you would be billed for your new meter.

The cost of a new meter depends on its size and how long the meter was in service.

If your water meter is damaged, do not buy a new meter from a retail provider. The Region supplies only one type of meter. We save money by buying large volumes of meters, so a new meter from the Region will cost you less.

Upgrading to a larger meter

You can ask for a larger meter for your home or business depending on your situation.

The biggest meter you can get is based on the inside diameter of the water pipe that enters your home or business.

You will be charged to upgrade to a larger meter. The cost of a larger meter depends on its size.

Repairing your shutoff valve

Homeowners are responsible for repairing or replacing their own shutoff valves or valves that won’t shut off water.

If your shutoff valve is broken, call 905-791-7800 to book a water shutoff appointment.

Peel Region must shut off the main water supply to your home before the valve can be repaired. A plumber or other professional can fix the valve only while the water supply is shut off.

Other water meter issues

If you have other meter issues, such as meter or coupling leaks, broken meter seals, a stopped meter or cut cables:

• Call Meter Operations at 905-791-7800 ext. 3226, Monday to Friday, 8:30 a.m. – 4:30 p.m.
• For after-hours support and emergencies, call 905-791-7800, and we will direct your call.