About TransHelp
Peel Region provides specialized public transit for eligible residents in Brampton, Caledon and Mississauga. This door-to-door service is called TransHelp.
You may be eligible for TransHelp if you experience a barrier to using conventional public transit due to your physical, cognitive, visual, sensory or mental health disability.
TransHelp and our regional transportation partners are aiming to reach 100% accessibility by 2025, across a fully integrated transit network.
TransHelp uses vendors to deliver a portion of its service so you may be picked up by a TransHelp driver in a TransHelp bus or a contracted vendor driving a taxi, van or other accessible vehicle. All contracted vendors will have a TransHelp decal visible on their vehicle and an ID badge.
Shared ride service
TransHelp is a shared ride service - the same as conventional public transit, light rail or train. We accommodate thousands of passengers every month. Routes are designed to maximize efficiency. In most cases, you will experience several drop-offs and pick-ups during your TransHelp trip. As a result, trips may take up to 90 minutes.
Same fares as public transit
You will pay the same fare that you would to take public transit in the Region. However, you will have to pay in advance, and maintain an up-to-date account with TransHelp.
Watch this video for an introduction to TransHelp:
Eligibility for TransHelp
You may be eligible for TransHelp if you experience a barrier to taking conventional public transit some or all of the time, due to your disability.
Check your eligibility and apply online.
Conventional public transit partners
Our conventional public transit partners are constantly working to meet the needs of all residents. They are improving the accessibility of their buses, stops and programs to support all passengers.
For information on accessible public transit in Peel visit:
- MiWay - Mississauga
- Brampton Transit - Brampton
- GO Transit
- Accessible transportation services for Caledon residents
(provided by Caledon Community Services)
The results are in!
Our annual passenger satisfaction survey took place between January and March 2022.
Of the 648 TransHelp passengers who participated:
- 75% shared that they’re satisfied with the overall experience using TransHelp.
- 80% expressed satisfaction with their last trip.
Participants also identified some areas of improvement, such as shorter wait times, real-time tracking for taxis, and being able to pay online.
To everyone who participated in the survey: thank you so much!
Read the 2022 passenger survey result highlights.
Other information
TransHelp has video cameras on its vehicles to enhance the safety and security of everyone on board.
Camera placement
Five cameras monitor each area of the vehicle and capture both audio and video while the vehicle is running. There is no live feed.
Respecting privacy while ensuring safety
Most public transit agencies in North America use cameras in their vehicles. Like them, we’re using video and audio recordings to help TransHelp passengers and drivers stay safe.
Footage will:
- only be viewed by authorized personnel
- automatically be recorded over after 7 days
- be used to investigate serious incidents, complaints and injuries
- include audio
Any personal information is collected under the authority of the Municipal Act, the Occupiers' Liability Act, and the Regional Municipality of Peel’s corporate policies on video surveillance. For more information, visit www.peelregion.ca/privacy.
Learn what your responsibilities are as a passenger, and what you can expect.
What passengers can expect
As a passenger, you can expect to:
- Be transported safely and travel in a clean and well-maintained vehicle by an operator who practices appropriate personal hygiene.
- Be treated with courtesy and respect.
- Have your calls answered promptly and courteously.
- Be picked up on time within the pick-up window.
- Be transported to a safe place if delivery to your original destination is not possible.
- Be taken to the first accessible door at your final destination, but not inside.
- Expect service that meets the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).
Passenger responsibilities
As a passenger, your responsibilities include:
- Paying the full fare for the service provided and maintaining a positive account balance.
- Wearing a seatbelt at all times.
- Being courteous and considerate of other passengers, drivers, and customer service agents.
- Practicing appropriate personal hygiene.
- Being ready during your pick-up window.
- Using paratransit correctly to ensure that the service is available to all.
- Using conventional transportation when it's available and accessible.
You can contact us by phone, email, or standard mail.
By email
Reach us by email at transhelp@peelregion.ca.
By phone
- Land line: dial 905-791-1015 (for IVR, press 1).
- Bell Mobile: #THLP (#8457)
- Rogers Mobile: #THLP (#8457)
Calls to #THLP are free for Rogers or Bell customers.
By mail
Reach us by mail at:
TransHelp Office
2 Copper Road
Brampton, ON
L6T 4W5
TAC Members: 2016–2022 Term
- Steven Viera – Chair
- Jeremy Harvey – Vice Chair
- Ana Hoffman – Ex–officio
- Joanne Strang
- Hassan Karkour
- Maria Constantin-Evenson
- Azhar Karim
- Cecille Gooding
Email the committee: AskYourTAC@peelregion.ca
TAC Meeting Minutes
TransHelp account
Update contact information, monitor account balance and transactions and cancel trips online.
