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    1. Home
    2. Services

    High water bill investigation

    This service is for Peel customers who have received an unusually high water bill.

    You don’t need to apply or fill out a form to request a water bill investigation.

    If you've received a high bill, a Verification Representative will walk with you through the premise to identify any sources of leaks.

    On this page

    • Eligibility
    • What you need
    • Fees
    • How to request
    • Who to contact
    • More information

    Eligibility

    You are eligible for this service if you have a Peel Region water bill account.

    What you need

    To request a bill investigation:

    • Your name needs to be listed on the water bill account.
    • You'll need to provide your water bill account number or address where you receive water service.

    Fees

    There is no cost for this service.

    How to request an investigation

    To request a meter inspection, you can:

    • Call 905-791-8711 (905-584-2216 for long distance areas in Caledon), or
    • Email Water and wastewater bills. Include your water bill account number or service address in the message.

    Who to contact

    If you have a question or need more details about this service, email Water and wastewater bills.

    Peel Region does not test water meters. You can request a third party to test your water meter. If the test proves that the meter is working properly, you will be responsible for the cost of testing the meter.

    Related information

    • Where to find your meter
    • How to read your meter
    • Water meter repairs, installations, and upgrades
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