Housing Services client rights and choices

You have the right to access and correct information within your housing client record.

Accessing your personal information

Submit your access or corrections request in writing. Make sure to provide enough detail with your request and to help staff to locate your housing client record.

You should receive a response within 30 days unless a notice of extension is issued under Ontario privacy laws.

Before giving you access to your client record, we will ask to verify your identity.

When we can disclose your personal information

With your consent, your personal information may be shared with other housing-related service providers to give you care and services. Your personal information may be shared for the purposes of case conferencing, to provide you with the services you need to obtain stable housing, and to support your health and wellbeing.

Non-identifiable information may be used for administration, evaluation, strategic planning, program improvement, decision-making, research, and sharing of resources.

Privacy complaints

Housing Services is committed to resolving all privacy concerns or complaints. Contact our Privacy Office or call 905-791-7800 to inquire about our privacy practices.

Privacy complaints to the Privacy Commissioner of Ontario

You have the right to make a complaint to the Information and Privacy Commissioner of Ontario if you are concerned with how we have handled your personal information. The Commissioner can be reached at:

The Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400
Toronto ON M4W 1A8

1-800-387-0073
Fax: 1-416-325-9195
www.ipc.on.ca