Housing Services privacy practices

Protecting client privacy is important to us.

Client consent

Client consent is required for Housing Services to collect, use and disclose your household's personal information, for us to provide you with a collaborative system of support for you to obtain or maintain stable and affordable housing.

Review our Housing Services client consent for the collection, use and disclosure of client’s personal information.

Your rights and choices

• You have the right to access a copy of your housing client record.
• You have the right to correct your information contained within your housing client record.
• You can choose the way in which you would like to be communicated with (phone, email, text).
• You can require us to limit the information we share with other services.
• You can file a complaint if you believe your privacy rights have been violated.
• You have the right to withdraw your consent, at any time, in writing.

Learn more about your rights and choices.

Our responsibilities

• We are required by law to maintain privacy and security practices to protect client information.
• We use client information to provide you with housing related services.
• We will provide clients with a copy of our Housing Services detailed client consent.
• We will not use or share client's identifiable personal information other than as described to you, unless you consent, or it is required by law.

Learn more about our responsibilities.

Contact us

If you need to update the information in your housing client record, you can contact your current Housing Services Support Worker.

For housing privacy inquires, contact our privacy office or call 905-791-7800.