Contact Water and Wastewater
Call us if you:
- Have an after-hours water emergency
- Have a problem with your water or sewer
- Need to report an oil or hazardous spill
- Need us to shut off your water
Phone: 905-791-7800
Toll free: 905-584-2216 (Caledon or another long-distance areas)
Email us if you have:
- a general concern or question about your water
- a concern or question about a water construction project
Email Public Works Customer Service
Other information
For water meter installation and repair, call 905-791-7800 ext. 3226, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
For water hydrant permit requests, email us at backflowprevention@peelregion.ca or call 905-791-7800 ext. 3101, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Email water quality anytime or call 905-791-7800, ext. 4685, Monday to Friday from 8:30 a.m. to 4:30 p.m.
Email wastewater for general information or to submit a noise or odour complaint.
Critical water users need an uninterrupted water supply for operating healthcare equipment at home, like haemodialysis.
If someone in your household needs an uninterrupted water supply, be sure to register as a critical water user. Registering will lets us notify you before any water interruptions are scheduled so you can plan ahead.
Call 905-791-7800 ext. 7882 for drawings that show water and sanitary infrastructure on roads or easements.