Contact Water and Wastewater
Call us if you:
- Have an after-hours water emergency
- Have a problem with your water or sewer
- Need to report an oil or hazardous spill
- Need us to shut off your water
Phone: 905-791-7800
Toll free: 905-584-2216 (Caledon or another long-distance areas)
Email us if you have:
- a general concern or question about your water
- a concern or question about a water construction project
Email Public Works Customer Service
Other information
Water bill payment
You can pay your water bill in-person at these locations:
Brampton
- Region of Peel, 10 Peel Centre Dr. Suite B
- Peel Art Gallery, Museum and Archives (PAMA), 9 Wellington St. E.
- Brampton City Hall, 2 Wellington St. W
Caledon
Mississauga
Questions about your water bill
Email water billing anytime or call 905-791-8711, Monday to Friday, from 8:30 a.m. to 4:30 p.m. Please include your water bill account number or service address in the message so that we can better assist you.
Questions about overdue payments
Email account receivables anytime or call 905-791-8700, ext. 3037, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Set up or change an account
Email account management anytime or call 905-791-8711, Monday to Friday, from 8:30 a.m. to 4:30 p.m., to create a new account or to change or manage an existing account.
For water meter installation and repair, call 905-791-7800 ext. 3226, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
For water hydrant permit requests, call 905-791-7800 ext. 4243, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Email water quality anytime or call 905-791-7800, ext. 4685, Monday to Friday from 8:30 a.m. to 4:30 p.m.
Email wastewater for general information or to submit a noise or odour complaint.
To sign up, use our secure online database anytime or call 905-791-7800, ext. 4685, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Call 905-791-7800 ext. 7882 for drawings that show water and sanitary infrastructure on roads or easements.
