Contact Water and Wastewater

Call us if you:

• Have an after-hours water emergency.
• Have a problem with your water or sewer.
• Need to report an oil or hazardous spill.
• Need us to shut off your water.

Phone: 905-791-7800 ext. 4409

Toll-free: 905-584-2216 (Caledon or another long-distance area)

Email us if you have:

• a general concern or question about your water.

Email Public Works Customer Service

Construction

For questions about water or wastewater construction projects, email us.

Water meters

For water meter installation and repair, call 905-791-7800 ext. 3226, Monday to Friday, from 8:30 a.m. to 4:30 p.m.

Hydrant permits

For hydrant permit requests, email or call 905-791-7800 ext. 3101, Monday to Friday, from 8:30 a.m. to 4:30 p.m.

Water quality

Email water quality or call 905-791-7800, ext. 4685, Monday to Friday from 8:30 a.m. to 4:30 p.m.

Wastewater

Email wastewater for general information or to submit a noise or odour complaint.

Critical water user registration for home hemodialysis users

If someone in your household needs an uninterrupted water supply, be sure to register as a critical water user. Registering will let us notify you before any water interruptions are scheduled so you can plan accordingly.

Water and sanitary infrastructure drawings

For drawings that show water and sanitary sewer infrastructure on roads or easements, email Business Systems and Operations.

Call 905-791-7800 ext. 7882 if you don’t have an email address. Requests will be reviewed in 3 to 7 business days.