Contact Water and Wastewater
Call us if you:
- Have an after-hours water emergency.
- Have a problem with your water or sewer.
- Need to report an oil or hazardous spill.
- Need us to shut off your water.
Phone: 905-791-7800 ext. 4409
Toll free: 905-584-2216 (Caledon or another long-distance areas)
Email us if you have:
- a general concern or question about your water
- a concern or question about a water construction project
Email Public Works Customer Service
Water meters
For water meter installation and repair, call 905-791-7800 ext. 3226, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Hydrant permits
For water hydrant permit requests, email or call 905-791-7800 ext. 3101, Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Water quality
Email water quality or call 905-791-7800, ext. 4685, Monday to Friday from 8:30 a.m. to 4:30 p.m.
Wastewater
Email wastewater for general information or to submit a noise or odour complaint.
Critical water user registration for home hemodialysis users
If someone in your household needs an uninterrupted water supply, be sure to register as a critical water user. Registering will lets us notify you before any water interruptions are scheduled so you can plan ahead.
Water and sanitary infrastructure drawings
Call 905-791-7800 ext. 7882 for drawings that show water and sanitary infrastructure on roads or easements.