Getting your bill
Ways to get your bill
We send water bills by mail. You can also get your water bill electronically through epost™ by setting up an epost account. You will get a notification from epost when your bill is ready.
- If you haven’t received your water bill, email Billing Operations or call 905-791-8711. Please include your water bill account number or service address in the message so that we can better assist you.
- Set up an electronic epost account to always get your bill on time.
You may contact us at 905-791-8711 if you need to request a statement of your billing history. You will be charged a Statement Request Fee.
Your account number is unique to your water billing account. It has 10-digits and is located on the top-right corner of your water bill. Refer to your account number whenever you contact us.
Total water use
The “Description” section of your water bill shows the breakdown of water and wastewater consumption and charges based on the meter read.
For residential properties connected to the wastewater system, the wastewater rate is applied to 85% of total water usage that is read by your meter.
The “Amount Now Due” section on the bottom-right corner of your bill shows how much you owe for the current bill.
Late payment amount
The “Amount Due After” section in the bottom-right corner of your bill shows how much you’ll owe if you pay after the date shown.
Stormwater charge for Mississauga property owners
If you own a property in Mississauga, you’ll see a stormwater charge on your bill.
This charge shows:
- The number of billing units for the property.
- The daily rate being charged.
- The total number of days included in the bill cycle.
- The total Stormwater Charge amount.
Visit the City of Mississauga’s Stormwater Charge page for more information.
Stormwater charge for Brampton property owners
There will be a new stormwater charge for all Brampton properties, starting later this year. It will be based on the amount of runoff from your property, and will be dedicated to maintaining and investing in the City of Brampton’s stormwater infrastructure. As Brampton continues to grow, and more frequent and intense storms occur due to the effects of climate change, the amount of stormwater runoff from roofs, parking lots and other hard surfaces is increasing. If left uncontrolled, the runoff can cause flooding, erosion, environmental damage and impact public safety. It can also carry harmful materials that pollute our waterways.
Visit the City of Brampton’s Information on this new charge to homeowners and commercial property owners can be found at brampton.ca/stormwater.
We include additional inserts in your water bill to give you information on other programs and services that we provide.