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Getting your bill

Ways to get your bill

We send water bills by mail. You can also get your water bill electronically through epost™ by setting up an epost account. You will get a notification from epost when your bill is ready.

Lost bills

Account history

You may contact us at 905-791-8711 if you need to request a statement of your billing history. You will be charged a Statement Request Fee.

Other information

Account number

Your account number is unique to your water billing account. It has 10-digits and is located on the top-right corner of your water bill. Refer to your account number whenever you contact us.

Total water use

The “Description” section of your water bill shows the breakdown of water and wastewater consumption and charges based on the meter read.

For residential properties connected to the wastewater system, the wastewater rate is applied to 85% of total water usage that is read by your meter.

Total amount

The “Amount Now Due” section on the bottom-right corner of your bill shows how much you owe for the current bill.

Late payment amount

The “Amount Due After” section in the bottom-right corner of your bill shows how much you’ll owe if you pay after the date shown.

Stormwater charge for Mississauga property owners

If you own a property in Mississauga, you’ll see a stormwater charge on your bill.

This charge shows:

  • The number of billing units for the property.
  • The daily rate being charged.
  • The total number of days included in the bill cycle.
  • The total Stormwater Charge amount.

Visit the City of Mississauga’s Stormwater Charge page for more information.

Stormwater charge for Brampton property owners

There will be a new stormwater charge for all Brampton properties, starting later this year. It will be based on the amount of runoff from your property, and will be dedicated to maintaining and investing in our stormwater infrastructure. As Brampton continues to grow, and as we see more frequent and intense storms due to the effects of climate change, the amount of stormwater runoff from roofs, parking lots and other hard surfaces is increasing. If left uncontrolled, the runoff can cause flooding, erosion, environmental damage and impact public safety. It can also carry harmful materials that pollute our waterways.

Visit the City of Brampton’s Information on this new charge to homeowners and commercial property owners can be found at brampton.ca/stormwater.

We include additional inserts in your water bill to give you information on other programs and services that we provide.

Recent Inserts: