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Service charges

Additional fees and charges can apply to both residential and business customers.

Fees are effective as of January 1, 2024.

Water bill service charge

Type of charge Fee
New account fee (customer moving into a new property purchased from a builder or a rebuilt property) $83.12
Change of occupancy fee (customer moving to a resale property) $39.12
Non-sufficient funds (NSF) charge $41.00
Statement request (billing history) $30.00
Landlord/Tenant Change $43.62
Annual Consumption Report $40.00
Late Payment Penalty 2% of billed amount

Overdue water and wastewater accounts

Type of charge Fee
Standard residential service size turn-on/off (extended hours) $94.56
Commercial service size turn-on/off (extended hours) $94.56
Utility arrears certificate $41.00
Overdue utility charges transferred to tax roll $40.00

Other information

Fees are effective as of February 1, 2024

Description Monday - Friday
8:30 a.m. - 4:30 p.m.
Weekends/holidays after hours
Customer-requested water meter removal/reinstallation residential service $88.56 $132.89
Customer-requested water meter removal/reinstallation commercial service Actual costs Actual costs

Replacement charges for damaged equipment

Description Charge
Standard residential service size $88.56 + materials
Commercial service size Actual costs

Meter test request – meter is removed and sent to third party for testing

Meter size Charge
16mm X 19mm $299.59
19mm $299.59
25mm $299.59
38mm $425.69
50mm $425.69

Meter test request - third party field test

Description (meter size) Charge
75mm to 150mm $682
100mm to 250mm Protectus $682
75mm $682
100mm $682
150mm $682

Meter installation charges sub-divisions and flat rate (residential)

Description (meter size) Charge
16mm X 19mm $549.49
19mm $623.38
25mm $704.67

Meter installation charges industrial, commercial, institutional

Description (meter size) Charge
16mm X 19mm $522
19mm $615
25mm $745
38mm $1439
50mm $1636
75mm Tru-Flo $5503
100mm Tru-Flo $7359
150mm Tru-Flo $13,882
150mm Protectus (Fireline and domestic use) $14,562
200mm Protectus (Fireline and domestic use) $18,913
250mm Protectus (Fireline and domestic use) $25,170
250mmx300mm Protectus (Fireline and domestic use) $23,470

(38mm and greater are installed by the applicant)

Turn on/turn off fees (residential)

Description Charge
Residential - Monday to Friday 7 a.m. to 11 p.m. , Saturdays, Sundays & holidays No charge

Turn on/turn off fees (commercial)

Description Charge
Commercial/industrial/condominium – Monday to Friday 7 a.m. to 11 p.m. excluding holidays $165.00
Commercial/industrial/condominium after hours – Saturdays, Sundays & holidays $300.00

TV inspections

Description Charge
Residential – Monday to Friday 7 a.m. to 11 p.m. excluding holidays $550.00
Residential after hours – Saturdays/Sundays & holidays $550.00
Commercial/industrial/condominium actual costs

Emergency sewer back-up charges

Description Charge
Residential – Monday to Friday 7 a.m. to 11 p.m. excluding holidays $564.00
Residential after hours – Saturdays/Sundays & holidays $564.00
Commercial/industrial/condominium actual costs