Service charges
Additional fees and charges can apply to both residential and business customers.
Fees are effective as of February 2, 2023.
Water bill service charge
| Type of charge |
Fee |
| New account fee (customer moving into a new property purchased from a builder or a rebuilt property) |
$82.00 |
| Change of occupancy fee (customer moving to a resale property) |
$38.00 |
| Non-sufficient funds (NSF) charge |
$39.00 |
| Statement request (billing history) |
$30.00 |
| Landlord/Tenant Change |
$42.50 |
Overdue water and wastewater accounts
| Type of charge |
Fee |
| Standard residential service size turn-on/off (extended hours) |
$92.25 |
| Commercial service size turn-on/off (extended hours) |
$92.25 |
| Utility arrears certificate |
$40.00 |
| Overdue utility charges transferred to tax roll |
$40.00 |
Other information
| Description |
Monday - Friday
8:30 a.m. - 4:30 p.m. |
Weekends/holidays after hours |
| Customer-requested water meter removal/reinstallation residential service |
$85 |
$127.49 |
| Customer-requested water meter removal/reinstallation commercial service |
Actual costs |
Actual costs |
Replacement charges for damaged equipment
| Description |
Charge |
| Standard residential service size |
$85 + materials |
| Commercial service size |
Actual costs |
Meter test request – meter is removed and sent to third party for testing
| Meter size |
Charge |
| 16mm X 19mm |
$284.38 |
| 19mm |
$284.38 |
| 25mm |
$284.38 |
| 38mm |
$403.64 |
| 50mm |
$403.64 |
Meter test request - third party field test
| Description (meter size) |
Charge |
| 75mm to 150mm |
$635 |
| 100mm to 250mm Protectus |
$635 |
| 75mm |
$635 |
| 100mm |
$635 |
| 150mm |
$635 |
Meter installation charges sub-divisions and flat rate (residential)
| Description (meter size) |
Charge |
| 16mm X 19mm |
$549.49 |
| 19mm |
$593.76 |
| 25mm |
$655.17 |
Meter installation charges industrial, commercial, institutional
| Description (meter size) |
Charge |
| 16mm X 19mm |
$522 |
| 19mm |
$592 |
| 25mm |
$697 |
| 38mm |
$1355 |
| 50mm |
$1540 |
| 75mm Tru-Flo |
$5503 |
| 100mm Tru-Flo |
$7359 |
| 150mm Tru-Flo |
$13,882 |
| 150mm Protectus (Fireline and domestic use) |
$13,095 |
200mm Protectus (Fireline and domestic use) |
$17,056 |
| 250mm Protectus (Fireline and domestic use) |
$22,752 |
| 250mmx300mm Protectus (Fireline and domestic use) |
$23,448 |
(38mm and greater are installed by the applicant)
Turn on/turn off fees (residential)
| Description |
Charge |
| Residential - Monday to Friday 7 a.m. to 11 p.m. , Saturdays, Sundays & holidays |
No charge |
Turn on/turn off fees (commercial)
| Description |
Charge |
| Commercial/industrial/condominium – Monday to Friday 7 a.m. to 11 p.m. excluding holidays |
$165.00 |
| Commercial/industrial/condominium after hours – Saturdays, Sundays & holidays |
$300.00 |
TV inspections
| Description |
Charge |
| Residential – Monday to Friday 7 a.m. to 11 p.m. excluding holidays |
$550.00 |
| Residential after hours – Saturdays/Sundays & holidays |
$550.00 |
| Commercial/industrial/condominium |
actual costs |
Emergency sewer back-up charges
| Description |
Charge |
| Residential – Monday to Friday 7 a.m. to 11 p.m. excluding holidays |
$564.00 |
| Residential after hours – Saturdays/Sundays & holidays |
$564.00 |
| Commercial/industrial/condominium |
actual costs |
