Service levels

• Once per shift or 3 times or per calendar day. 24 hours preceding an alleged formation of ice or accumulation of snow.

• October 1st to April 30: 3 times every 7 days, unless there is a probability of snow accumulation on roadways, ice formation on roadways or icy roadways, in which case it is performed at intervals deemed necessary by the municipality to check for such conditions.

• Accumulation greater than or equal to 2.5 cm
• After snow accumulation has ended, bring back to 2.5 cm or less within 4 hours.

• Accumulation greater than or equal to 2.5 cm
• After snow accumulation has ended, bring back to 2.5 cm or less within 8 hours.

• Accumulation greater than or equal to 8 cm
• After snow accumulation has ended, reduce the snow to a depth less than or equal to 8 cm within 48 hours.

• 3 times every 7 days

• Monitor current and forecast occurring in next 24 hours, once per calendar day.
• Increase monitoring if probability of extreme weather conditions are approaching.

• If hole exceeds both 600 cm2 surface area and 8cm depth, repair within 4 days after becoming aware of the condition

• If hole exceeds both 1500 cm2 surface area & 8 cm depth, repair within 7 days after becoming aware of the condition.

• If hole exceeds both 1500 cm2 surface area & 8 cm depth, repair within 7 days after becoming aware of the condition.
• If deeper than both 8 cm for 20 metres, repair within 4 days after becoming aware of the condition.

Resurfacing/adding granular: Completed annually in construction season

2 continuous grading cycles/year

• Remove roadway debris as soon as practical after becoming aware of the condition.

• If greater than 5 cm wide and 5 cm deep for distance of 3 metres or more, repair within 30 days.

• If discontinuity exceeds the height of 5 cm, repair within 2 days after becoming aware of the condition.

• If discontinuity exceeds the height of 5 cm, repair to as soon as practical after becoming aware of the condition.

• If spall exceeds both 600 cm2 surface area and 8 cm depth, repair within 4 days after becoming aware of the condition.

• If discontinuity exceeds 2 cm – treat as soon as practical after becoming aware of the condition.
• Inspect once per calendar year, taking place not more than 16 months from the previous inspection.

• If the sign is illegible, improperly oriented, obscured or missing, it must be repaired or replaced as soon as practical after becoming aware of the condition

• If the sign is illegible, improperly oriented, obscured or missing, repair or replace within 7 days.

• Inspect once per year, with each inspection taking place not more than 16 months from the previous inspection.

• Inspect once per year, with each inspection taking place not more than 16 months from the previous inspection.
• For 3 or more consecutive failures on same side of highway and/or 30% failures of high mast in any KM of highway, repair is to be completed within a7 days becoming aware of the condition

• Repair or replace defective component as soon as practical after becoming aware of the defect.

• After plow operations are complete, remove snow posing hazard or risk to travelled portion of roadway as soon as practical after becoming aware of condition. For example, clearing snow and ice from ditches, culverts, manholes, catch basins, guiderails, and bridge ends. Install plow markers annually in the fall.

• Roadway – remove hazards as soon as practical post event.
• Sight line – remove obstructions as soon as practical post event.
• Pedestrian safety – remove obstructions as soon as practical post event at high pedestrian traffic passages
• Structures – if storage is limited, remove accumulated snow ahead of the next storm or as soon as practical post event.
• Underpass – if storage is limited, remove accumulated snow ahead of the next storm or as soon as practical post event.
• Roadside windrows – where roadside storage is limited, remove accumulated snow ahead of the next storm or as soon as practical post event.

• Winter materials stocked in November and maintained no less than 50% during winter season.
• Salt supply shall be coordinated such that stockpiling remains continuous through winter season, as dictated by weather.

• Install fences at predefined locations on private property in October and November to prevent blowing snow across roadways.
• Repair downed fence within 7 days after becoming aware of condition.
• Remove fences in April and May. Purchase of corn rows prior to annual corn harvest for natural snow fence program.

• 1 cycle per season, completed annually at the end of winter maintenance.
• Material swept to the road surface for pick up shall remain on no longer than 48 hours and shall not constitute a hazard to the road users.

• Hazards responded to immediately, marked and temporarily fixed within 24 hours after becoming aware of condition.
• Non-hazardous repairs completed within 90 days of notice.

• Inspected annually and scheduled for repair based on priority ranking: 
  >50 mm settlement is replaced. 
  70%-100% damage and 3 metres long, shall be scheduled for repair.
• Hazards responded to, marked, and temporarily fixed within 24 hours after becoming aware of condition.
• Permanent repairs to be scheduled in the construction season.

• South district roadways – 2 Passes during summer months.
• North district hamlets and rural intersections, bike routes/paved shoulders – 6 passes during summer months.
• Emergency street sweeping, to eliminate localized hazards to vehicular traffic – with a one-hour response time throughout the year, weather permitting.

• Retraced once, annually.
• Pavement markings removed due to construction or maintenance activities will be reinstated within 48 hours of completion of construction or maintenance activity, weather permitting.

• Wash bridge deck and visual inspection annually.
• Engineering inspection every 2 years.

• Removed within 30 days after becoming aware, unless of a sensitive nature which will be removed as soon as practical.

• 12 cuts per season starting in May.
• Areas that could pose risk to the travelling public to be cut within 7 days (for example, vegetation interfering with sight lines)

• Twice per year - summer months 1st cut mid-July, 2nd cut by end of September.
• Areas that could pose risk to the travelling public to be cut within 7 days (for example, vegetation interfering with sight lines)

• Once in the spring and ahead of grass cutting activity
• Deploy resources, as soon as practical after becoming aware of condition

• Hazards or risk to public safety are responded to within 24 hours after becoming aware of conditions with full clean up achieved within 7 days.
• Non-hazardous brush or trees scheduled for removal in priority order.

• Based on findings and responded to by Certified Weed Control Inspector.

• Permanent repairs completed in summer months.
• Temporary stabilization within 24 hours after becoming aware of the condition

• Regrading - 2 cycles per year - spring and fall.

• Hazards temporarily stabilized in 24 hours after becoming aware of condition and permanent repairs in 60 days.
• Non-hazards completed within 90 days after identified

• Detailed Condition Assessment inspection completed every 2 years (spring)
• Damage stabilized in 24 hours after becoming aware of condition; scheduled repair within 90 days after identified.
• Graffiti removal within 30 days after becoming aware of condition, unless of sensitive nature in which case, it will be dealt with as soon as practical.

• Temporary mailbox installed within 48 hours after becoming aware of damage. Permanent repair of post and standard mailbox within 30 days between April and November.

• Hazards marked and temporary repairs completed within 24 hours after becoming aware of condition. Scheduled repair within 90 days, based on priority ranking, during construction season.
• Flooding of 5 cm+ standing water respond immediately after identified.
• 1/3 of the system is cleaned once per year in the fall.

• Respond to deficiencies within 7 days after becoming aware of condition.
• Maintain sediment buildup at less than 25%.
• Flooding or 5 cm+ standing water, deploy resources as soon as practical after identified.
• Culverts patrolled during significant rain events, and before and after spring freshet.
• Blockages will be removed as soon as practical.

• Immediate response to emergency service requests for flooding. Stabilized in 24 hours after becoming aware of condition; permanent repairs done in 90 days.
• Obstructions and slope erosion shall be addressed as soon as practical.