Water bill relief program

Peel Region has introduced a temporary Water Rate Affordability Program to provide financial relief for seniors, low-income residents, and extremely low water users facing increased water bills due to the new rate structure implemented on April 1, 2024. These credits will be applied to eligible bills from April 1, 2024, to March 31, 2027. No cash payments will be provided.

A credit will be applied to your water bill if you are a senior or a low-income resident and have used less than 50 cubic metres of water, or if you are an extremely low water user and have used less than 9 cubic metres of water in a 91-day billing period. This credit will be calculated on the increase in your bill caused by the difference between the old and the new rate structures.

The credit will gradually decrease over 3 years.

• 60% credit for bills issued between April 1, 2024, and March 31, 2025.
• 40% credit for bills issued between April 1, 2025, and March 31, 2026.
• 20% credit for bills issued between April 1, 2026, and March 31, 2027.

If the calculated credit is less than $10, it won’t apply to your bill.

On this page

• Eligibility
• What you need
• How to apply
• Who to contact
• Other ways to apply
• More information

Eligibility

To qualify for the Water Rate Affordability Program:

• You must have a Peel Region residential water bill account with your name on the account.
• You must be a senior, 65 years or older, have a low income or meet the requirements of an extremely low water user.

Water bills from third-party providers, centrally metered buildings, or commercial properties are not eligible.

The criteria for assessing low-income eligibility are:

• You do not own multiple properties in Peel.
• Your application must include the names of the main and any additional water account holders listed on your water bill.
• Your household income is within these amounts:

Bills that qualify for a credit

Each bill will be evaluated individually to make sure it is eligible for the credit. Peel Region can help you with your water bill only for:

• Bills issued between April 1, 2024 and March 31, 2027.
• Bills with less than 50 cubic metres of water used in a 91-day billing period for seniors and low-income applicants.
• Bills with less than 9 cubic metres of water used in a 91-day billing period for extremely low water usage applicants.

You can find your water consumption on your bill. The credit amount must be at least $10 to apply to your bill.

What you need

• A residential water bill issued by Peel Region with your name on it. Water bills from other providers are not accepted.
• If you’re a senior, you need proof indicating you’re 65 years or older, such as a passport, Ontario driver’s license, Ontario Photo Card, permanent resident card, or birth certificate.
• If you’re a low-income resident, you’ll need your most recent notice of assessment or a proof of income statement issued by the Canada Revenue Agency, indicating your annual income. Contact the Canada Revenue Agency if you need it. Ensure documents are submitted for the main and any additional water account holders listed on your water bill.
• If you’re an extremely low water user, you’ll need to have your water bills issued between April 1, 2024, and March 31, 2027. These bills must show that you used less than 9 cubic metres of water within the 91-day billing period. No additional documents are required.

How to apply

Complete the application form. If you've already applied, sign in to check the status.

Apply

Who to contact

If you have a question or need more details about this service, call 905-791-8711.