Close a TransHelp account

A TransHelp passenger (or family member) can close a TransHelp account at any time.

TransHelp may also close an account due to inactivity, specifically if:

• A passenger has not booked a trip within the past 12 months.
• A passenger has not purchased a Taxi Voucher within the last 12 months.
• A passenger’s eligibility date has expired and they have not submitted a new application for review, or an eligibility appeal process, regardless of the above criteria, is underway.

On this page

• Eligibility
• What you need
• How to close an account
• Who to contact

Eligibility

Any TransHelp passenger (or family member) can close a TransHelp account.

What you need

To close an account you’ll need your TransHelp Client ID.

How to close your online TransHelp account

You can close an account online through MyTransHelp or by calling 905-791-1015.

Who to contact

For more information about closing a TransHelp account, call 905-791-1015 or email TransHelp.