Booking a specialized travel cross-boundary trip
Cross-boundary trips take TransHelp passengers outside of Peel’s boundaries (beyond Brampton, Caledon or Mississauga). You can travel into other municipalities on a cross-boundary trip by transferring to another specialized public transit provider at a designated transfer point.
On this page
Eligibility
- Cross-boundary trips are available only to TransHelp passengers who have applied – and been approved – by TransHelp.
- Only approved TransHelp passengers (or their family members) can book a specialized cross-boundary trip.
Apply for specialized transit cross-boundary travel.
What you need
Have this information on hand when applying:
- Your TransHelp ID number.
- The cross-boundary location you want to travel to.
- Information about your assistive devices (if applicable).
Fees
There is no fee to book cross-boundary travel.
How to book
You need to book the first and second part of your trip separately.
Step 1: Call TransHelp
Call TransHelp at 905-791-1015 to book the first part of your trip. A TransHelp representative will tell you the transfer location (transfer point) when you book the first part of your trip.
Step 2: Call the specialized transit agency
Once TransHelp has told you your transfer point, call the specialized public transit agency that provides transportation to book the second part of your trip to area you'd like to travel to (for example, Wheel-Trans, Mobility Plus, or care-A-van).
Tell the agency your transfer location (where the first part of your trip ends) and your final destination.
Be sure that you’re familiar with the policies, rules, and regulations of the specialized transit agencies (where applicable) before you book your cross-boundary travel trip.
Who to contact
For more information about applying or booking cross-boundary travel, e-mail TransHelp or call 905-791-1015.
