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TransHelp payments

TransHelp trips are paid in advance through online banking (available through most Canadian banks), telebanking, pre-authorized payments, by phone, or in person at the bank.

TransHelp passengers:

  • Add $37.50 to their TransHelp account when they first become eligible for service. This amount is equal to 10 return trips.
  • Keep adding money to their account on an ongoing basis, and then TransHelp withdraws the amount needed to cover the cost for each trip.
  • Are responsible for maintaining a positive account balance.
  • Also have the option of buying a monthly pass (MPASS).

You can check your fare balance online or through the Interactive Voice Response system (IVR) 24 hours a day, 7 days a week.

Taxi vouchers must be paid by phone or in person.

On this page

Eligibility

Any TransHelp passenger (or a passenger’s family member or caregiver) can set up or make a TransHelp payment.

What you need

If you are paying through online banking, you’ll need your Client ID number.

If you are paying by phone, you’ll need your Client ID number and a valid Visa or Mastercard credit card.

If you are paying in person, you’ll need one of these forms of payment:

  • cash
  • Visa or Mastercard credit card
  • debit card
  • money order

If you are paying through pre-authorized payments, you’ll need your Client ID number and your debit card or a valid Visa or Mastercard.

Fees

There is no fee to add funds to your TransHelp account. Returned payments are subject to an NSF fee.

How to make a payment

Online

Add your TransHelp account to your online banking bill payments by searching for “Peel” or “TransHelp” as the Payee.

Your TransHelp Client ID number is the Payee Account number.

Allow between 1 and 2 business days for your payment to be added to your TransHelp account.

Contact your bank if you:

  • Need help setting up online banking.
  • Have questions about the status of your payment.

By phone

Call 905-791-1015 between 8 a.m. and midnight. VISA and Mastercard are accepted.

In person

Payments by cash, debit, Visa, Mastercard, cheque, or money order can be made in person during regular business hours at:

Pre-authorized payments

Pre-authorized payments can be done by credit card or by debit.

  1. With credit card pre-authorized payments, your credit card gets automatically charged every month on the date you request. To set up a credit card pre-authorized payment, call 905-791-1015.
  2. Download and print the TransHelp Recurring Credit Card Form.
  3. Fill out and sign the form.
  4. Submit the form by fax, email, mail or in person.

With pre-authorized debit, your bank account is debited the first of every month.

  • To set up a pre-authorized debit ask for a void cheque from your bank.
  • Download and print the TransHelp Recurring Debit Pad Form.
  • Submit both the completed form and void cheque by fax, email, mail or in-person.

To change or cancel your pre-authorized payment, call 905-791-1015.

Who to contact

For more information about making a TransHelp payment, call 905-791-1015 or email TransHelp.

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