Peel Region’s Seniors Services wins provincial award for innovation and workplace excellence

BRAMPTON, ON (Apr. 23, 2026) – Last night at the 2026 AdvantAge Ontario Convention in Toronto, Peel Region’s Seniors Services was recognized for its Culture and Well-Being Program - a forward-thinking initiative that strengthens workplace culture, employee well-being, and service excellence across the region’s Long Term Care and Adult Day Services Centres.

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The Innovation and Excellence Workplace Quality Award was presented to Culture and Well-being Advisors, Leah Crosby and Hermeen Toor-Birring, and General Manager of Seniors Services, Cathy Granger, at the province’s premier education and networking event where provincial leaders in seniors’ care gather to celebrate innovation and leadership across the sector.

Guided by the Seniors Services Strategic Plan, the program reflects a comprehensive approach to workforce well-being that is embedded directly into daily operations, leadership practices, and service-specific policies and processes that sustain the well-being of front-line staff.

In close collaboration with team members and leaders across Seniors Services, as well as partners from Health Services and Human Resources, the program focuses on building psychologically safe, inclusive, and resilient workplaces through intentional education, practical tools, and on-the-ground support.

Since its introduction, the program has helped foster a more engaged and supported workforce by responding to the lived realities of both frontline staff and leaders in Seniors Services, many of whom demonstrated extraordinary resilience while caring for seniors through COVID‑19. By investing in staff and leadership well-being, the program supports the long-term sustainability of the compassionate, person-centred care that residents and clients depend on.

Peel Region’s program was selected for its innovative “embedded” model, positive outcomes, and potential to inspire change across Seniors Services. Peel Region continues to share learnings and tools with partners in seniors care, reinforcing its role as a provincial leader in workforce well-being and person-centred care.