Seniors Services Strategic Plan 2024-2029

Our vision, mission, and strategic goals.

Peel Region's Seniors Services Strategic Plan is focused on addressing the needs of the growing seniors' population in Brampton, Caledon, and Mississauga. With a population exceeding 1.6 million and expected to grow, Peel Region is committed to providing high quality care and support for its seniors.

The 2024-2029 Strategic Plan outlines a comprehensive approach to delivering person centred care, fostering a resilient and empowered workforce, and facilitating integrated care through purposeful collaborations.

The strategic plan is an important part of Peel Region's overall vision and commits to the same values of leadership, collaboration, care and support, transparency, and inclusion. These values are integral to achieving the vision of enhancing individuals' quality of life through person-centred, innovative, and integrated care, and support.

The strategic plan will guide decision-making, resource allocation, and performance monitoring over the next 5 years, ensuring that the goals and initiatives are effectively implemented and aligned with the broader organizational objectives of the Health Services Department and Peel Region.

Access the strategic plan documents:

Goals, actions, and initiatives

The 5-year strategic plan includes 3 high-level integrated goals that will be advanced by focusing on the specific actions identified in the plan. Each action has a set of initiatives detailed for each of the 5 years this plan spans. The prioritization of each action may change from year-to-year. Review an overview of the goals and actions. For more information refer to the strategic plan document.

Goal 1: Cultivate a resilient and empowered workforce

Seniors Services is dedicated to investing in its workforce and fostering a culture of resilience and empowerment. This commitment involves creating an environment that promotes continuous learning, inclusivity, and proactive support, which are essential to delivering exceptional care and services. Over the next 5 years, we will focus on the following key actions to advance this priority:

Action 1: Empower leaders to effectively support employees through meaningful and ongoing interactions with staff, proactive issue resolution, and the cultivation of a mentoring or coaching environment.
Action 2: Foster an inclusive culture where staff feel authentically recognized and valued.
Action 3: Facilitate continuous learning to deliver high-quality, responsive resident and client care, and foster personal resourcefulness to ensure psychological health, wellbeing, and safety.
Action 4: Optimize staffing across roles through rigorous workforce planning for timely, competent, and equitable staff and skill mix.

Goal 2: Deliver person-centred care that honours individual needs and preferences

Person-centred care is vital to ensuring that the unique needs and preferences of each resident and client are at the forefront of our work. These actions and initiatives are designed to enrich our work while at the same time improving individual health outcomes and the quality of life for seniors.

Action 5: Adopt emotion-based care broadly to enhance experience of residents and clients through personal connection, meaningful activities, and genuine individualization across all interactions.
Action 6: Champion health equity in individual care planning and delivery.
Action 7: Consciously and consistently engage residents, clients, and their caregivers in shared decision-making for individual care planning and delivery.
Action 8: Innovate and evolve practices to meet complex health needs.

Goal 3: Facilitate integrated care through purposeful internal and external collaborations

Facilitating integrated care is crucial in addressing the evolving and complex health care needs of seniors in Peel Region. This goal emphasizes the importance of seamless collaboration between various internal and external stakeholders. The intended outcome is to enhance the quality of life for seniors through improved coordination of services, better resource utilization, strengthened community partnerships, and to help build a more resilient healthcare system.

Action 9: Coordinate care and services internally among Long Term Care, Seniors Services Development, unions, volunteers, and support services to maximize impact.
Action 10: Engage in robust collaboration with all external stakeholders to provide comprehensive and unified services to seniors.
Action 11: Proactively anticipate and serve the needs of high-risk seniors in the community.

Conclusion

The 2024-2029 Strategic Plan outlines a comprehensive approach to enhance Seniors Services by cultivating a resilient workforce through a commitment to a psychologically healthy and safe culture, focusing on delivering person-centred and emotion-based care, and enhancing integrated service delivery through collaboration and partnerships.

The leadership teams aim to align decision-making and operational priorities with these goals, emphasizing innovative approaches and collaborative efforts across the organization. Leadership commits to embedding the strategic plan into all decision-making processes to ensure its successful implementation.