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Peel Region

Empowering customer service with technology

Innovative technology is connecting residents with services faster than ever before.

Sean is a supervisor in Service Peel’s Customer Contact Centre. During his 10 years with us, he’s helped countless residents access our services.

Over the past few years, Service Peel has responded to more than 121,000 phone calls, 3,200 emails, and 600 online chats. Most of these inquiries were about waste management or financial support.

As we explore innovative call centre technology, Sean’s team continues to guide residents and help them with information faster than ever before.

We’ve become an organization that’s focused on technology and using that technology to provide the services to the residents of Peel.

— Sean, Supervisor, Customer Contact Center