Celebrate the people who make service happen
Customer Service Week is a chance for us to celebrate those who serve and support our services, and reflect on the impact they make each day.
Organizations recognize Customer Service Week at the beginning of October each year.
Thousands of Peel Region employees work hard every day to deliver the services that residents, businesses, and visitors rely on. Over the past few years, we’ve introduced new and innovative ways to connect you with these services and make it easier to get the support you need.
We’re very proud to recognize our customer service teams for their unwavering commitment to delivering outstanding service to you.
So far, in 2025:
- Our contact centre teams have answered nearly 525,000 phone calls, 26,000 emails, and over 5,000 live chats, all with an 82% overall customer satisfaction level.
- PAMA has welcomed over 10,000 visitors, with 95% satisfaction.
- TransHelp has delivered over 545,000 trips, with 87% passenger satisfaction.
- 26,000 clients have been helped at our Human Services counters.
- Over 40,000 people have used our new digital forms, with 95% satisfaction.
- Over 313,000 residents have visited a Community Recycling Centre. An additional 70,000 residents have used a Household Hazardous Waste depot.
- The Service Peel counter team has helped almost 20,000 people, with 100% customer satisfaction. Since opening in April, the new ServiceOntario counter at 10 Peel Centre Drive has welcomed 8,500 visitors.
Our Customer Service employees in action
Michelle, Manager of Service Peel and Shanta, a long-time Supervisor, bring valuable experience and leadership that empower their teams to deliver high-quality customer service using the latest technology.
Learn more about our Customer Contact Centre.
Water and Wastewater Operator Brent has gone above and beyond to make emergency water service interruption notices reach more residents in more languages. Learn more about Brent.
To learn more about how we make a positive impact on our residents’ lives, refer to our other People of Peel videos.
Service commitment and standards
Our Service Commitment is a promise that, no matter how you connect with us, you can expect to:
- Easily find what you need.
- Receive a timely response.
- Be treated with dignity, respect, and care.
- Receive simple and clear communication.
- Be assisted by professional, knowledgeable, and helpful employees.
Our Service Standards define the level of service we aim to provide when you contact us. Our service targets are:
- Answering phone calls to our contact centres within 3 minutes.
- Replying to emails within 2 business days.
- Acknowledging customers at the counter on time.
- Answering live chat sessions within one minute.
- Responding to "X" (formerly Twitter) requests within an hour.
Share your feedback and stay informed
Do you want to say thanks to one of our employees, give us a suggestion, or tell us when something didn't go right? Share your feedback with us.
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