Water shut off or turn on
We offer services to turn the water supply off or on at residential property lines.
On this page
Eligibility
Residential property owners within Peel Region are eligible.
Properties within private townhomes and condominium complexes are not eligible for this service. The service must be requested by the condominium corporation.
What you need
Provide details of your request to the Peel Region Customer Contact Center. An adult (18 years or older) must be present at home when water is being turned off or on.
Fees
Peel residential properties are entitled to one free water turn-on or turn-off service each calendar year. A fee will apply to any additional requests made within the same year or on the same day.
Fees for single residential units (for additional services within the year)
- $50 per service during regular hours (Monday to Friday, 7 a.m. to 4 p.m.).
- $100 per service for after-hours service (evenings, weekends, and holidays).
To cancel your appointment, you must provide a 24-hour cancellation notice. Otherwise, a fee will be charged.
How to request
Contact the Peel Region Customer Contact Center at 905-791-7800.
Non-emergency water turn-on or off service requests require a 72-hour notice and a service pre-inspection.
In emergencies, staff will respond to your request within 2 hours, depending on the weather conditions.