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News release: March 19, 2024

New bill, new rate structure for Peel water and wastewater customers

BRAMPTON, ON (March 19, 2024) –Starting April 1, 2024, Peel Region water bills will look different and the way the community is charged for water and wastewater will change.

Peel Region completed a multi-year financial planning process that included: reviews of industry best practices, community engagement, an examination into the costs to serve the community and extensive financial analysis. The result is a modernization of the billing process that supports bill predictability, increased customer understanding and equity, including:

Peel continues to research and make recommendations to improve systems, technology, and customer experience.

New rate structure

Starting April 1, instead of a single water consumption charge, customer bills will have two parts: a service delivery charge and a consumption charge. Peel is not collecting more overall revenue. Using a service delivery charge to cover fixed costs means the consumption charge will now be lower.

The service delivery charge supports the more than 80% in fixed costs needed to bring water to homes and businesses and to collect and treat wastewater, such as: staff required to maintain pipes and treatment plants, meter reading and billing costs, chemicals needed to provide clean, safe water, and much more.

Water rate charges

Single-unit residential customers will now have a water rate with two levels.

  1. Basic use rate: less than and equal to 50 cubic metres of water is charged at a lower rate (the lower rate covers some of the day-to-day essential water uses such as cleaning, cooking, washing).
  2. Higher use rate: water used above 50 cubic metres is charged at a higher rate.

Multi-unit residential customers will continue to have one water rate.

Businesses (industrial, commercial, and institutional) customers will continue to have one water rate.

Wastewater charges

Wastewater billing was also reviewed as part of the financial planning process. Charging for wastewater based on the amount of water used remains the industry standard.

For additional information on the changes, 2024 water and wastewater rates, as well as the programs introduced to support a modernized billing process, visit

Media contact

Amie Miles
Manager, Strategic Client Communications
Peel Region

About Peel Region

In 2024, Peel Region marks its 50th anniversary. Peel Region works with residents and partners to create a healthy, safe, and connected Community for Life for approximately 1.5 million people and over 200,000 businesses in Brampton, Mississauga and Caledon. Peel's services touch the lives of residents every day. For more information explore and follow us on X @regionofpeel and Instagram

On December 13, 2023, the Ontario government announced that Peel Region will not be dissolved, and that Bill 112 legislation will be updated to reflect service delivery in Peel. Services for residents and businesses will continue without interruption. For updates and more information, visit Peel's transition page.