Keep centralized wait list information updated
Once we have approved your application for a Community Housing – Housing Services Act subsidy (formally rent geared to income) you are put on the centralized wait list. You will receive a confirmation letter in the mail that has a reference number on it. Keep this letter as a reference.
Your wait can be several years long as there are many residents on the list. We will contact you if we require an update or when any offer of housing is available.
Keeping your information up to date
You’re required to contact us if your information or situation changes. If your information is not updated, your wait time can be affected.
Contact us if there are changes to:
- Your phone number or current address.
- Number of family members listed when you applied.
- Your income and assets.
- Your emergency contact.
- Your family members’ information.
- Your medical or other circumstance.
Contact Housing Client Services to update your information or call 905-453-1300 Monday to Friday, 8:30 a.m. to 4:30 p.m.
What you need
When you call or email us, be prepared to provide us with your:
- unique key ID (client ID)
- full name
- date of birth
- contact phone number
- current address
- email address
This is to verify your identity. Once you contact us to report your changes, we'll advise you on your next steps.