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    1. Home
    2. Housing and social support
    3. Encampments in Peel

    What happens when an encampment is reported

    An overview of how we respond to reports.

    Our overall goal is to enable encampment residents to be successfully housed and restore public space to its intended use.

    Every time someone calls 311 to report a complaint or concern about an encampment in Peel, a process is followed. Depending on the situation, not all steps are always necessary.

    Encampment response team is notified

    The team is made up of municipal (City of Brampton, City of Mississauga, or Town of Caledon) and Peel Region employees, Peel Regional Police, fire and emergency services, and Peel Outreach.

    Security services go to the encampment to gather information

    Security services visit the location to confirm there is an encampment, collects relevant information, and shares this with the encampment response team.

    Peel Outreach connects with encampment residents

    The Peel Outreach team develops relationships to connect encampment residents to supports and services, including emergency shelter.

    Encampment response team site assessment

    Peel Regional Police and fire and emergency services build relationships with encampment residents and assess health and safety. Any health and safety hazards are reduced through several actions by the encampment response team to support community safety and cleanliness.

    Site is monitored and supported

    • Health and safety risks are managed and reduced.
    • Litter clean ups are completed as needed.
    • Encampment residents are encouraged to access appropriate shelter options.

    Enable encampment residents to be successfully housed and restore public space to their intended use

    Encampment response teams use a balanced, human rights-based approach to help encampment residents transition to appropriate indoor housing options.  When this happens, public spaces can be restored to their intended use. This can happen for several reasons, including:

    • Residents have moved to emergency shelter or other housing options, and the encampment has become “inactive” (no one is living there).
    • The encampment is removed because it is in a “no encampment zone”. No encampments are permitted in these zones because of significant health and safety concerns.
    • The encampment is removed because of other high risks that cannot be safely reduced.

    Related information

    • Shelters
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