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      • Collection schedules
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      • Garbage
      • Organics
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      • Bulky items
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      • Wastewater
      • Flooding and leaks
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      • Water quality
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      • Regular road servicing
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    1. Home
    2. About Peel Region

    Contact us

    customer service representative smiling

    For help or more information, connect with us online or speak to us by phone or in person. Check holiday hours.

    Call

    • 905-791-7800
    • 1-888-919-7800 (toll-free)

    Our Customer Contact Centre is open Monday to Friday from 8 a.m. to 5 p.m. After-hours service for urgent issues is available 24 hours a day, 7 days a week.

    Email

    info@peelregion.ca
    Email is monitored Monday to Friday from 8 a.m. to 5 p.m.

    Chat

    Start chat
    Chat is available Monday to Friday from 8:30 a.m. to 4:30 p.m.

    In person

    Brampton (Regional headquarters)
    10 Peel Centre Drive, Brampton

    Mississauga
    7120 Hurontario Street, Mississauga

    Our Service Peel counters are open Monday to Friday 8 a.m. to 5 p.m.

    Social media

    • X (formerly Twitter): @regionofpeel
    • LinkedIn: regionofpeel
    • Facebook: facebook.com/regionofpeel
    • Instagram: @peelregion.ca

    Social media channels are monitored Monday to Friday from 8 a.m. to and 5 p.m. Call us for urgent issues.

    Now open: ServiceOntario

    ServiceOntario now offers the following services at 10 Peel Centre Drive, Brampton, Monday to Friday, from 8 a.m. to 5 p.m.:

    • The renewal or replacement of an Ontario driver’s licence, health card, or Ontario Photo Card. New cards are not available at this location at this time.
    • Organ and tissue donation registration.

    More details about this location.

    Our service commitment

    A service commitment is a commitment you make to serve others. It sets out the standards customers expect from an organization. We’ve reshaped our service commitment to meet the needs of Peel’s growing communities.

    Learn about our service commitment.

    Service Peel offers in-person service at 3 locations across Peel:

    • 10 Peel Centre Drive, Brampton – open Monday to Friday, 8 a.m. to 5 p.m.
    • 7120 Hurontario Street, Mississauga – open Monday to Friday, 8 a.m. to 5 p.m.
    • 9 Wellington Street East, Brampton – hours of operation.

    Services available at Service Peel counters include:

    • TransHelp services (taxi scrip, monthly passes and adding funds).
    • Water bill payments.
    • Garbage tag purchases.
    • Corporate gifts, including PAMA gifts.

    We accept cash, cheque, or debit card. Credit cards are only accepted for TransHelp and garbage tag purchases.

    For information in an accessible format (such as large print) or for help over the phone or in person, email info@peelregion.ca or call 905-791-7800 (toll-free 1-888-919-7800).

    Service in over 200 languages is available over the phone and at our Access Peel counters. Ask for your preferred language when calling or visiting.

    For information on Region of Peel wards or to contact a Regional Council member, visit Region of Peel Council.

    When you contact us by phone, we might:

    • Record the phone call for internal quality assurance and training purposes.
    • Collect your personal information, such as your name, phone number, and the reason for your call. This information helps us to best respond to your question or request.

    We collect personal information under the authority of the Municipal Act. We’ll forward your inquiry and personal information to the appropriate department for response. The department will use your information to respond to you.

    If you have a question or concern about how we collect or use personal information, contact us by email, phone, or mail at:

    • info@peelregion.ca
    • (905) 791-7800 (toll-free 1-888-919-7800)
    • Customer Contact Centre, Region of Peel, 7120 Hurontario Street, Mississauga, ON L5W 1N4

    Our service standards define the level of service we aim to provide when you contact us.

    Our service targets are:

    • Answering phone calls to our contact centres within 3 minutes.
    • Replying to emails within 2 business days.
    • Acknowledging customers at counter customers in a timely manner.
    • Answering live chat sessions within one minute.
    • Responding to "X" (formerly Twitter) requests within one hour.
       

    Connect to Peel email

    Join over 210,000 Peel residents who have signed-up for our email newsletter.

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