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Sharing questions or concerns about your child care program

How to work with your licensed child care provider.

Thank you for your submission

Your information has been submitted. If you provided your email or phone number, we'll contact you within 3 business days to confirm the details of your concern.

You can also submit a complaint to the Ministry of Education. Visit the Ministry of Education to learn more about their complaints process.

If you have questions or concerns with your licensed child care program, such as how your child care provider is handling health and safety practices during COVID-19, you are encouraged to speak to your licensed child care provider so they can try and address your concerns.

If you cannot find a resolution by working with your provider, give us the details using the form below and we will try to help or redirect you as needed.

Have you been refused access to child care?

You have the right to access child care without discrimination. Licensed child care providers who have a Fee Subsidy and Funding Agreement with the Region of Peel must:

  • Offer space to families in receipt of fee subsidy, if spots are available
  • Support children with special needs through Peel Inclusion Resource Services (PIRS)

No one should be refused access to child care because of special needs or subsidy. Know your rights. Learn more about the Ontario Human Rights Code.

Contact your child care provider if you think you have been denied access to child care because of special needs or subsidy.

If the concern cannot be resolved by working with the provider, use the following form and we'll try to help.

Child care provider
Your information (optional)

Notice with respect to the collection of personal information

This information is being collected pursuant to the Child Care and Early Years Act, 2014 and will be retained, used, disclosed and disposed of in accordance with all applicable municipal, federal and provincial laws and regulations governing the collection, retention, use, disclosure and disposal of information including the Municipal of Freedom of Information and Protection of Privacy Act, R.S.O 1990, c. M. 56. This information will be used to determine and verify initial & ongoing eligibility for Child Care Fee Subsidy and to administer the delivery of child care fee subsidy by Regional Municipality of Peel. Any questions regarding this collection may be directed to Supervisor, Early Years and Child Care Services, Region of Peel, 10 Peel Centre Drive, Suite B, P.O. Box 2136 STN B, Brampton, On L6T 0E3, by mail or telephone at 905-791-1585.

By submitting this form, I acknowledge and understand that email is not encrypted and the security of messages cannot be guaranteed. For more information, please see the Region of Peel's Privacy statement.