Sharing questions or concerns about your child care program
How to work with your licensed child care provider.
Thank you for your submission
Your information has been submitted. If you provided your email or phone number, we'll contact you within 3 business days to confirm the details of your concern.
If you have questions or concerns with your licensed child care program, such as how your child care provider is handling health and safety practices or about refunding your child’s missed days due to reasons related to COVID-19, you are encouraged to speak to your licensed child care provider so they can try and address your concerns.
If you cannot find a resolution by working with your provider, give us the details using the form below and we will try to help or redirect you as needed.
Have you been refused access to child care?
You have the right to access child care without discrimination. Licensed child care providers who have a Fee Subsidy and Funding Agreement with the Region of Peel must:
- Offer space to families in receipt of fee subsidy, if spots are available
- Support children with special needs through Peel Inclusion Resource Services (PIRS)
No one should be refused access to child care because of special needs or subsidy. Know your rights. Learn more about the Ontario Human Rights Code.
Contact your child care provider if you think you have been denied access to child care because of special needs or subsidy.
If the concern cannot be resolved by working with the provider, use the following form and we'll try to help.