Using COVax

Vaccine documentation and inventory reconciliation in COVax.

Your clinic must document these items in COVax:

Consent confirmation
Pre-screening assessment confirmation
Vaccine dose administration
Vaccine inventory (wasted and extra doses)
Any Adverse Events Following Immunization (AEFI) that occur within the first 15 minutes following immunization.

If you need help accessing or using COVaxON or for questions, you can contact the Ministry of Health COVaxON Support Desk at the following email or phone numbers:

COVaxOX Support Desk Contact Info

Email: COVaxonSupport@ontario.ca

Phone inquiries: toll-free 1-888-333-0640 or 416-849-9998. Service desk hours are Monday to Friday 8 a.m. to 5 p.m.

The Ontario Ministry of Health provides up to date vaccine relevant information at Ontario Ministry of Health COVID-19 vaccine-relevant information and planning resources

COVax dos and don'ts 

What to do	What NOT to do
Document administration of doses in COVax in real time. Select your facility's vaccination event name or use the search bar. Sign into COVax weekly. There will be times when you will have 2 different LOT numbers of the same vaccine. Select correct LOT numbers for vaccines.	Have incomplete documentation at end of clinic. Amend any other vaccine events other than your own. Go longer than 3 weeks without logging into COVax, otherwise your account will need to be reactivated. Select the wrong LOT number when entering in COVax. This can result in inventory tracking issues, AEFI tracking issues etc.

COVax support

Support is available through the following emails:

Peel COVax authorization
for COVax activations and deactivations.

Peel COVax data requests
for documentation errors and resolutions.

COVaxONsupport@ontario.ca for general support on how to use COVax once your account has been activated.

Inventory reconciliation

Extra doses

Extra doses drawn from each vial need to be tracked and reported so that the virtual doses available in COVax match the physical doses available. Extra doses are acceptable to be used for administration.

Wasted doses

Record and report the number of wasted doses, and the reason for the wastage, so that the virtual doses available in COVax match the physical doses available.

If a vial yields less than the expected number of doses, the difference is considered a wasted dose.

For COVax inventory support, email Peel COVID-19 vaccine management

You cannot delete an inventory reconciliation entry. If an entry is unintentionally or mistakenly created, users must create additional entries to reconcile for the mistake. 