Service charges
Depending on the service, fees are effective as of January 1, or February 1, 2024.
Water bill service charge
Fees are effective as of January 1, 2024
Type of charge |
Fee |
New account fee (customer moving into a new property purchased from a builder or a rebuilt property) |
$83.12 |
Change of occupancy fee (customer moving to a resale property) |
$39.12 |
Non-sufficient funds (NSF) charge |
$41.00 |
Statement request (billing history) |
$30.00 |
Landlord/Tenant Change |
$43.62 |
Annual Consumption Report |
$40.00 |
Late Payment Penalty |
2% of billed amount |
Overdue water and wastewater accounts
Type of charge |
Fee |
Standard residential service size turn-on/off (extended hours) |
$94.56 |
Commercial service size turn-on/off (extended hours) |
$94.56 |
Utility arrears certificate |
$41.00 |
Overdue utility charges transferred to tax roll |
$40.00 |
Other information
Fees are effective as of February 1, 2024
Description |
Monday - Friday
8:30 a.m. - 4:30 p.m. |
Weekends/holidays after hours |
Customer-requested water meter removal/reinstallation residential service |
$88.56 |
$132.89 |
Customer-requested water meter removal/reinstallation commercial service |
Actual costs |
Actual costs |
Replacement charges for damaged equipment
Description |
Charge |
Standard residential service size |
$88.56 + materials |
Commercial service size |
Actual costs |
Meter test request – meter is removed and sent to third party for testing
Meter size |
Charge |
16mm X 19mm |
$299.59 |
19mm |
$299.59 |
25mm |
$299.59 |
38mm |
$425.69 |
50mm |
$425.69 |
Meter test request - third party field test
Description (meter size) |
Charge |
75mm to 150mm |
$682 |
100mm to 250mm Protectus |
|
75mm |
$682 |
100mm |
$682 |
150mm |
$682 |
Meter installation charges sub-divisions and flat rate (residential)
Description (meter size) |
Charge |
16mm X 19mm |
$549.49 |
19mm |
$623.38 |
25mm |
$704.67 |
Meter installation charges industrial, commercial, institutional
Description (meter size) |
Charge |
16mm X 19mm |
$522 |
19mm |
$615 |
25mm |
$745 |
38mm |
$1439 |
50mm |
$1636 |
75mm Tru-Flo |
$5503 |
100mm Tru-Flo |
$7359 |
150mm Tru-Flo |
$13,882 |
150mm Protectus (Fireline and domestic use) |
$14,562 |
200mm Protectus (Fireline and domestic use) |
$18,913 |
250mm Protectus (Fireline and domestic use) |
$25,170 |
250mmx300mm Protectus (Fireline and domestic use) |
$23,470 |
(38mm and greater are installed by the applicant)
Fees are effective as of February 1, 2024
Turn on/turn off fees (residential)
Description |
Charge |
Residential - Monday to Friday 7 a.m. to 11 p.m. , Saturdays, Sundays & holidays |
No charge |
Turn on/turn off fees (commercial)
Description |
Charge |
Commercial/industrial/condominium – Monday to Friday 7 a.m. to 11 p.m. excluding holidays |
$169.13 per service |
Commercial/industrial/condominium after hours – Saturdays, Sundays & holidays |
$307.50 per service |
TV inspections
Description |
Charge |
CCTV inspection < 150mm diameter |
$71.75 per hour |
CCTV inspection > 150mm diameter |
$134.89 per hour |
Sewer flushing or cleaning |
$71.75 per hour |
CCTV report and film |
$205.00 per request |
Emergency sewer back-up charges
Fees are effective as of January 1, 2024
Description |
Charge |
Residential – Monday to Friday 7 a.m. to 11 p.m. excluding holidays |
$577.84 |
Residential after hours – Saturdays/Sundays & holidays |
$577.84 |
Commercial/industrial/condominium |
actual costs |