TransHelp’s Specialized Transit Master Plan update
Reasons for the update
Demand for specialized transit in Peel is increasing.
Changes in population, accessibility needs, technology, and passenger expectations means TransHelp needs to regularly review how services are planned and delivered.
The updated Specialized Transit Master Plan (STMP) will:
- Respond to growing demand and changing travel needs.
- Improve reliability, flexibility, and passenger experience.
- Strengthen how we coordinate with our conventional transit and community partners.
Key aspects of the plan
As part of the plan update, TransHelp will be:
- Evaluating funding and costs to ensure TransHelp can adapt to growth over the next 5 to 10 years.
- Assessing customer experience related to booking, trip management, communications, and service quality.
- Improving operations and technology to ensure TransHelp is keeping pace with industry standards and modern transit services.
- Explore opportunities to partner with local services, including Brampton Transit, GO Transit and MiWay.
Public engagement
Join our virtual information and feedback session
Learn about the project and share your experiences, ideas, and priorities for the future of TransHelp.
Date: July 23, 2026
Time: 5:00–6:00 p.m. (ET)
Location: Virtual via Microsoft Teams
How to register
- Enter the meeting on Microsoft Teams
- Select the register button
- Complete the prompts
- Once registered, you will receive an email with the link to the meeting
Visit us at a community pop-up event
Pop-up event schedule
- July 28, 2026, 6:00-8:00 p.m. – Brampton - 10 Peel Centre Drive, Brampton, ON
- July 29, 2026, 6:00-8:00 p.m. – Caledon - Caledon East Community Complex - 6311 Old Church Rd, Caledon ON
- July 30, 2026, 6:00-8:00 p.m. – Mississauga - 7120 Hurontario Road, Mississauga, ON
No registration is required. Stop by, ask questions, and share your experiences and ideas for the future of TransHelp.
Complete the public survey
Can't make it to the virtual or in-person sessions? Share your feedback through our online survey.
The TransHelp Specialized Transit Master Plan Public Survey is now live until August 9, 2026.
Project phases and schedule
May to October, 2026
Phase 1: Review current service
- Look at current service demand.
- Review how services are performing.
- Identify areas that can be improved.
October to December, 2026
Phase 2: Develop a draft plan
- Develop ideas for future services
- Match recommendations to expected growth.
- Update priorities based on feedback from riders and partners.
January to February, 2027
Phase 3: Finalize the plan
- Confirm the final action plan and performance measures.
- Approve the updated Peel Region Specialized Transit Master Plan.
How the plan will be used
Once complete, the STMP will help to guide future service and policy decisions. TransHelp will also regularly review the plan to ensure it continues to meet the needs of the community.
Project documents