Update Ontario Works information

To keep receiving Ontario Works or Ontario Disability Support you must ensure we always have the most up-to-date information about you and your circumstances. Report right away changes to your:

• phone number or current address
• income
• family members’ information
• medical needs

On this page

• Eligibility
• What you need
• How to report changes
• Who to contact
• More information

Eligibility

You must be a current Ontario Works or Ontario Disability Support program recipient.

What you need

You will need your 9-digit member ID and the email address that is associated with your Ontario Works of Ontario Disability Support Program file.

How to report changes

You can report changes to your information online through Ontario’s MyBenefits.

• The first time you access MyBenefits you will need to create an account. Learn how create an account.
• Once your account has been created you can sign in to report any changes to your information. Get help if you are having trouble signing in.
• If you are unable to report changes through MyBenefits, you can complete the Statement of Income and Changes Report Form (sample) that you receive in the mail each month. If you do not have the Statement of Income and Changes Report Form, contact your caseworker.

Who to contact

For assistance with updating information or to get help in setting up MyBenefits contact the Ontario government at 1-888-999-6130 or call 905-793-9200 (Brampton or Mississauga) or Caledon toll free at 1-800-327-5379 and speak to your caseworker.