Peel Region achieves $8.1 million in cost savings and $3.4 million in cost avoidance, strengthening service value for residents

BRAMPTON, ON (December 4, 2025) – In 2025, Peel Region’s Continuous Improvement Program achieved $8.1 million in cost savings and $3.4 million in cost avoidance. This milestone underscores Peel’s commitment to strengthening value for money for residents and businesses. By fostering a culture of continuous improvement, innovation, and digital transformation, Peel is driving smarter, more efficient, and fiscally responsible public service delivery.

Through the Continuous Improvement Program, Peel continues to embed innovation into everyday operations—improving services, enhancing quality, optimizing resources, and elevating client experiences across departments.

These efforts are guided by Peel’s Strategic Agenda 2024–2027, specifically the Service Excellence pillar, which commits to “deliver high-quality services, enhance value, and elevate organizational effectiveness.” 

In 2025, Peel’s Continuous Improvement Strategy delivered 36 initiatives that strengthened operational quality, optimized resource allocation, and enhanced client experiences across diverse service areas. A few examples include:

• By proactively managing operations on peak demand days, Peel Region has significantly reduced energy consumption and unlocked lower provincial rates—delivering millions in cost avoidance and supporting a greener, more sustainable future.
• Transforming the housing application experience has enabled faster identification of priority applicants, connecting urgent cases to housing support workers 80% sooner ensuring timely access to critical supports.
• TransHelp has upgraded its buses with the latest Automated Vehicle Location (AVL) technology, improving scheduling efficiency, on-time performance, and route management to enhance the passenger experience.
• Transitioning to digital reporting has enhanced accuracy, transparency, and response times, strengthened public health outcomes and elevated the client experience.

From 2021 to 2025, Peel achieved a cumulative cost containment of $100.3 million, demonstrating strong public sector efficiency and a commitment to community-focused governance.

Amid shifting social, economic, political, legislative, and technological realities, continuous improvement remains a cornerstone of Peel’s strategy to address challenges and reduce financial burdens on residents and businesses.

View the full Efficiencies, Service Improvements and Innovations 2025 report and Appendix.