Peel Living Electric Micromobility Device Policy

A policy outlining the use of electrically powered devices (e-devices) intended for single-person transportation on Peel Living properties.

Background

Peel Living has observed increased use of electric micromobility devices across residential properties. While many of these devices provide convenience, some present fire, safety, and accessibility risks in multi-residential buildings. This policy balances tenant independence with Peel Living’s obligation to maintain safe, accessible, and code compliant buildings.

Purpose

Peel Living recognizes that tenants and staff use electric micromobility devices (e‑devices) for many reasons, including to get to work, or to travel in areas where there is limited public transportation and travel by traditional pedal bike might not be reasonable. While e-devices can be useful, they also create safety hazards. The purpose of this policy is to explain how to safely use, store, and charge permitted e‑devices, as defined in this policy, on Peel Living property.

The policy tells tenants, visitors, guests, and staff:

Which e-devices are permitted
Where permitted e-device can be used
How to store and charge permitted e-devices safely

Scope

This policy applies to all individuals on Peel Living properties, including tenants, household members, guests, visitors, contractors, and staff.

The policy supports Peel Living’s commitment to promoting tenant independence while protecting and preserving the health and safety of all tenants, visitors, and individuals working or providing services within Peel Living buildings.

This policy defines which e-devices are prohibited from being on Peel Living properties and which e-devices are permitted. It also provides roles and responsibilities for the use, storage and charging of Permitted e-devices on Peel Living properties.

This policy does not apply to mobility or transportation devices powered by gasoline, diesel, or other combustible fuels, such as mopeds, motor assisted bicycles, and motorized scooters. These devices are considered vehicles and must be stored in designated exterior parking areas. Under no circumstances are these transportation devices permitted to be brought into or stored within tenant units or interior common areas.

Definitions

e-bike: A power-assisted bicycle as defined in Motor Vehicle Safety Regulations made under the Motor Vehicle Safety Act (Canada). It can be defined as an electric powered device equipped with a battery that looks like a bicycle or tricycle has pedals that the rider can move for use; has handlebars to steer; has an independent braking system that applies force to each wheel; and cannot travel faster than 32 km/hr;

Assistive mobility devices: It includes mobility aids like electric mobility scooters and power wheelchairs used for disability related needs.

Mobility aid is a term used to encompass the variety of assistive devices used by people with reduced mobility or physical disabilities, including manual and power wheelchairs, scooters, canes, and crutches.

Assistive devices means any medical device, mobility aid, communication aid, or other aid that is specifically designed to assist a person with a disability, in accordance with Ontario Regulation 429/07 under AODA.

e-micromobility device or e-device: For the purpose of this policy, e-micromobility devices can refer to a wide range of electrically powered, low speed, lightweight devices intended for single-person transportation, including but not limited to: e-bikes, electric kick-scooters, electric four-wheelers, electric hoverboards, electric skateboards, electric one wheels or electric two wheeled self balancing personal transporter devices, and electric unicycles;

Electric kick scooter: A stand-up device with wheels and an electric motor, designed to be operated by one person standing.

Electric hoverboard: A self-balancing, electrically powered personal transport device, typically consisting of two wheels and a foot platform, which is controlled by the rider’s weight distribution.

Electric motor scooter: An electric powered device equipped with a battery that looks like a motor scooter or moped; has pedals that the rider can move for use; has handlebars to steer; has an independent braking system that applies force to each wheel; and cannot travel faster than 32 km/hr. For clarity in the context of this policy, these devices are different from assistive mobility devices.

Electric one wheel: A single wheel personal mobility device operated in a standing position and incorporating an electric motor.

Electric skateboard: A skateboard style platform equipped with an electric motor and operated in a standing position, without pedals or a steering handlebar.

Electric four-wheeler: A four wheeled, electric powered device designed for personal mobility or transportation, including enclosed or unenclosed models, which does not meet the definition of a power assisted bicycle and is not expressly regulated under Ontario micromobility legislation.

Tenant: persons who have signed a lease and have all tenant rights and responsibilities related to the tenancy; tenants are responsible for making sure other Occupants of their unit and Visitors and Guests follow the requirements of this Policy.

Guest: is as defined in Guest policy.

Staff: individuals employed (e.g. full-time, part-time, casual, or seasonal) by Peel Living or Peel Region.

Policy guidelines

1. Permitted and prohibited e‑devices

Permitted e‑devices

Only certain e-bikes and Assistive Mobility Devices are permitted on Peel Living property.

No other e-devices are permitted.

More information is available in Appendix A.

Equipment requirements

Your e-bike must have the following for use on Peel Living property:

Pedals that can be moved by hand or foot.
Electric motor-with 500 watts or less.
Combined weight of bike and battery 55 kg or less.
Speed capacity below 32km/h.

Battery meets at least one of these safety standards:

ANSI/CAN/UL 2272 – Electrical Systems for personal e-mobility devices
ANSI/CAN/UL 2849 – Electrical Systems for e-bikes
Battery and charger are original manufacturer approved equipment.
Adheres to current battery certification recommendations from the Government of Canada or the Canadian Standards Association (CSA).

Prohibited e-devices

Any e-bike that does not meet the requirements above is not allowed on Peel Living property.

The following devices are not permitted:

Electric kick scooters
Hoverboards
Electric skateboards
Segways
Electric one wheels
Electric unicycles
Electric four wheelers
Modified electronic bicycles

Exceptions apply if the device qualifies as:

an assistive mobility device prescribed by doctor, or
a motor vehicle or motorcycle under Ontario’s Highway Traffic Act.

2. Use

Permitted e-bikes may be walked through underground parking garages for the purpose of access to designated parking or storage areas, where such access does not interfere with vehicle traffic, fire safety requirements, or posted building rules.
Riding e-bikes is not permitted in designated parking, inside buildings, or external walkways areas at any time.
Assistive mobility devices may also be used in common areas and in units when needed for disability‑related reasons.
Users must avoid damaging walls, elevators, hallways, or other property.
Only one e‑bike or assistive mobility device is allowed inside an elevator at a time.

3. Charging and battery safety

These requirements are based on fire safety guidance related to lithium-ion battery risks in multi-residential buildings.

When charging an e‑device:

Follow the manufacturer’s instructions.
Use only the battery and charger that came with the device.
Plug the charger directly into a wall outlet, no power bars or extension cords.
An adult (18 years and older) must be awake and present the entire time the battery is charging.
Unplug the charger when charging is done.

Stop using the device immediately if it smells strange, changes shape, leaks, overheats, or makes unusual noises.

If the device sparks or smokes, evacuate, close the door, and call 911.

The following is not allowed:

Repairing, modifying, or tampering with batteries
Charging more than one e‑device at a time in a unit
Charging or storing devices in wet or humid places
Charging on beds, couches, or under objects
Charging near heat sources
Leaving devices in direct sunlight or in balconies.
Blocking exits or doorways
Charging in common areas, unless Peel Living specifically designates and approves a charging area.

Battery disposal: Lithium‑ion batteries cannot be thrown in garbage chutes, bins, or anywhere on property. They must be taken to an approved battery disposal facility.

4. Storage rules

Peel Living does not have an obligation to provide storage or charging stations for permitted e-devices but aims to provide storage and charging options where possible, subject to the practical constraints within the individual residential property.

The communal areas, sidewalks, passages, public halls, stairways, fire escapes, and vestibules shall not be obstructed or used for any purpose other than gaining access to and from the premises.

If a tenant owns a Permitted e-device and it cannot be stored in the tenant’s unit, and there are not communal storage areas available, the tenant may be required to store the mobility device outside with an appropriate cover for weather conditions, supplied by the tenant. Peel Living will consider reasonable accommodation requests on an individualized basis; however, Peel Living is not required to create new storage or charging infrastructure where it is not feasible.

Storage inside units

Permitted e‑devices may be stored inside a unit only if:

The building does not have designated e‑device storage.
The e‑bike weighs 120 lbs (55 kg) or less.
No more than 2 e‑bikes are stored in a unit (only one may be charged at a time).
Storage meets all safety requirements listed above.
No extra or spare batteries are kept in the unit.

Designated storage areas

If the building has a designated e‑device parking area and space is available, permitted e-device must be stored there.
E‑Bikes heavier than 120 lbs are not allowed inside any unit or building.

Common areas

Storing e‑devices in hallways, lobbies, stairwells, or other common areas is not allowed.

5. Compliance and monitoring

Enforcement actions will be proportionate to the severity and persistence of the safety risk, and Peel Living will take reasonable steps to educate tenants prior to enforcement where appropriate.

During annual unit inspections, staff will check:

Number and types of e‑devices
How they are stored

If a serious safety risk is found, Peel Living may:

Remove hazardous items
Involve Fire Services or Police
Take legal action
Recover costs for damages

6. Tenant insurance

Tenants that have and operate permitted e-devices at Peel Living property must ensure their Mandatory Tenant Insurance policy extends to cover the liability arising from the use, operation, and maintenance of such permitted e-devices.

Tenants should check with their insurance provider to confirm whether storing or charging a permitted e-device affects their coverage.

Peel Living will hold the tenant liable for any damage to Peel Living property caused by or any claim made against Peel Living arising from the tenant’s use, operation, or maintenance of permitted e-device in Peel Living properties.

7. Education

To support the safe and effective integration of e-devices in Peel Living communities, Peel Living is committed to providing ongoing information for tenants and staff. This includes raising awareness about responsible e-device use, safe parking practices, fire safety related to battery charging and local rules. In addition, Peel Living is committed to offering educational resources, and updates as needed aimed at helping tenants and staff be informed on the use of e-devices on Peel Living property.

Responsibilities

A. Tenant responsibilities

It is the responsibility of the tenant to:

Ensure the battery for the permitted e-device is maintained and charged and this shall not become the responsibility of Peel Living.
Supply their own protective covering for the permitted e-device to protect against outside elements.
Ensure the permitted e-device and any related equipment is maintained in good operating condition.
Ensure that all use and safety practices, as outlined by the manufacturer, are followed.
Ensure the appropriate insurance is obtained to cover liability arising from the use, operation, or maintenance of a permitted e-device.
Ensure that their visitors and guests comply with the rules and regulations of the Peel Living.

B. PHC responsibilities

Possible responsibilities include oversight of common areas, establishing safe storage/charging infrastructure, and managing compliance.

Appendix A

Device category – permitted e-bike

Example: Pedal assist e-bike meeting federal standards (less than or equal to 500W, assist less than or equal to 32 km/h)
Permitted on Peel Living property: Yes (outdoor use)
Permitted use in parking areas use: Yes (walked, not ridden)
Storage in parking areas: Yes (if dedicated storage available)
Permitted inside units: Yes (subject to storage rules)
Charging permitted: Yes (subject to charging rules)

Device category – prohibited e-micromobility devices

Example: Electric kick scooters, e-skateboards, hoverboards, Segways, electric one wheels, electric unicycles, recreational electric 4 wheelers
Permitted on Peel Living property: No
Permitted use in parking areas: No
Storage in parking areas: No
Permitted inside unit: No
Charging permitted: No

Device category – assistive mobility devices

Example: Mobility scooters, power wheelchairs, medically required electric aids
Permitted on Peel Living property: Yes
Permitted use in parking areas: Yes
Storage in parking areas: subject to availability.
Permitted inside units: Yes
Charging permitted: Yes, subject to charging rules

Notes

Assistive mobility devices are permitted as required under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.
Requests for accommodation related to use, storage, or charging of assistive mobility devices will be assessed individually.

Ontario Building Code does not require Peel Living to provide storage rooms or charging stations for mobility devices.

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