Peel Region Virtual Assistant

Explore the fastest way to find and access Peel Region information and services.

Our new peelregion.ca virtual assistant helps you quickly find information and access services.

A smart digital helper

More than just a chatbot, our virtual assistant provides faster assistance. Think of it as a smart digital helper that makes it easier to get what you need.

Specifically, it can:

Answer many different questions in clear, everyday language.
Have detailed conversations with you when questions or tasks are more complex.
Keep track of your questions so you don’t have to repeat yourself.

Watch how it works

Learn more about the Peel Region Virtual Assistant in this short overview video:

Instant information is always available

Available in more than 30 languages including English, Hindi, Spanish, and Urdu. The virtual assistant provides help when you need it, 24 hours a day, 7 days a week.

You can ask simple questions and get answers right away, saving you time without needing to call Peel Region or visit a service centre.

We’re committed to providing a reliable virtual assistant experience. If a technical issue happens, we’ll address it right away.

Protecting privacy

Our virtual assistant is designed to provide general information and guidance.

While we aim to keep responses accurate and up to date, information may sometimes be incomplete, outdated, or incorrect.

Before making decisions, we recommend that you:

Review any links or resources provided.
Contact Peel Region directly to confirm details that don’t seem clear or complete.

To protect your privacy, do not share personal, confidential, or sensitive information when using our virtual assistant.

Chats may be monitored or reviewed by Peel Region employees to help make this assistant better for users.

When to call for more support

While the virtual assistant is helpful for quick answers, our Customer Contact Centre provides more in-depth support.

For more urgent situations or complex issues (such as burst water pipes, road permits, or ongoing service issues) it’s best to call and speak with a Peel Region customer service representative at 905-791-7800 or 1-888-919-7800 (toll-free).