Celebrate the people who make service happen

We’re dedicated to delivering excellent customer service every time.

Customer Service Week is a chance for those who serve and support to celebrate and reflect upon the difference they make each day.

Organizations recognize Customer Service Week at the beginning of October each year.

Thousands of Peel Region employees work hard every day to deliver the services that residents, businesses, and visitors count on. Over the past few years, our service teams have adapted to ensure you get the support you need.

We’re very proud to recognize Peel Region customer service teams for their unwavering commitment to delivering excellent service to you.

So far, in 2024:

Our contact centre teams have answered nearly 624,000 phone calls, close to 15,000 emails, and over 5,000 live chats, all with an 82% overall customer satisfaction level.
PAMA has had over 14,000 visitors, with a 93% customer satisfaction rating.
TransHelp has delivered over 470,000 trips.
Over 1100 people have completed the Food Handler Certification course, with 96% satisfaction.
The Service Peel counter team has helped almost 13,000 people and scored a 98% satisfaction level.
Peel Public Health has conducted over 12,000 inspections.
18,000 clients have been helped at the Human Services and Financial Support counters.

Our Customer Service employees in action

Water and Wastewater Operator Brent has gone above and beyond to make emergency water service interruption notices reach more residents in more languages. Learn more about Brent.

Taking the time to understand customer needs is something that Service Peel employees like Alyssa do every day.

When it comes to exceptional customer service, our Community Recycling Centre employees like Melissa lead by example:

Ontario Works Caseworker Matt knows the positive impact of having a dedicated support system and is driven by his commitment to helping residents in a meaningful way:

Youth Caseworker Robin believes in each person she helps. She focuses on finding the right kind of support to help them succeed:

Service commitment and standards

Our Service Commitment is a promise that, no matter how you connect with us, you can expect to:

Easily find what you need.
Receive a timely response.
Be treated with dignity, respect, and care.
Receive simple and clear communication.
Be assisted by professional, knowledgeable, and helpful employees.

Our Service Standards define the level of service we aim to provide when you contact us. Our service targets are:

Answering phone calls to our contact centres within 3 minutes.
Replying to emails within 2 business days.
Acknowledging customers at counter customers in a timely manner.
Answering live chat sessions within one minute.
Responding to "X" (formerly Twitter) requests within one hour.

Share your feedback and stay informed

Do you want to say thanks to one of our employees, make a suggestion, or tell us when something didn't go right? Share your feedback with us.

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