Digital Peel Program provides online access to Health Services program

BRAMPTON, ON (October 19) - Peel Region's Digital Peel Program has launched its first new online service on Peel’s website. Peel residents can now register online for the Prenatal Program.

Digital Peel is a multi-year program which provides residents with a consistent user experience, helping them find important service information online quickly, such as eligibility, fees, how to apply or initiate a service, and contact information.

Peel plans to design, digitize, and implement a core set of 27 services. Digital Peel will create process efficiencies and cost savings through the implementation of an end-to-end digital service delivery model. Cost savings are achieved by not using channels such as regular mail, in-person, and phone options.

Additionally, Peel residents can receive a better customer experience through 16 new digital forms that replaced outdated web forms. The forms reduce security risks, enable process efficiencies, and ensure accessibility.

The new forms are:

1. Water billing account change
2. Special event application for organizers and vendors
3. New business or changes to a business
4. Customer feedback
5. Formal complaint
6. TransHelp eligibility appeal
7. Public Health property information request
8. Breastfeeding companions program registration
9. Stagnant water reporting
10. Childcare services feedback
11. Critical water user registration
12. Accessible format request
13. Pool, spa or splash pad opening notification
14. Adopt-a-road application
15. Peel health professionals onboarding registration
16. Peel health professionals COVID vaccine ordering

Media contact

Clorinda Pagliari 
Communications Specialist 
Peel Region